1. Functional support for the production issues
2. Identify the root cause of recurring issues and fix the root cause
3. Collaborate with development and testing teams for unit and functional testing
4. Create and update KEDB and knowledge articles
5. Comply with organization's training requirements, abide by GIT security, and related standards
6. Functional and Technical Analysis of extended runs, recurring issues, performance issues, data volumes, job failures and other problem areas
7. Monitoring and Reporting of Daily, Weekly and Month end activities to Business and IT stakeholders
8. Update the process change and other related information in SMTDs, SOPs and Job Monitoring handbook. Create SOPs where ever required
9. Analyze Control M or other System Notifications, update stakeholders and come up with workarounds/solutions 1
10. Data manipulation in case of data corruption, missing records, incorrect data, job failures through change control request
One of the Top Pharma Companies working in the industries. Its an MNC.
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