Tech Support Engineer
Job Description:
Role Summary:
This role provides technical assistance and resolves customer or internal system issues. They serve as the first point of contact for users experiencing technical difficulties with products or networking systems. Their goal is to ensure that issues are resolved efficiently to maintain customer satisfaction and system uptime. Document system bugs or recurring issues and collaborate with the development or product team to resolve them.
Roles and Responsibilities:
• Analyze and resolve incidents that require advanced troubleshooting, possibly working with development teams for bug fixes.
• Utilize debugging tools, system logs, or scripts to diagnose problems.
• Handle deeper system configuration, database queries, and scripting for advanced troubleshooting.
• Document and escalate systemic problems that may need further attention from product or development teams.
• Create and verify detailed documentation of resolved issues and solutions, which teams can use for reference.
Qualifications:
•0-3 Years of Experience as a Tech Support Engineer
•Strong understanding of Product knowledge and executing the SOP’s
•Excellent analytical and problem-solving skills
•Database Skills : SQL, Mongo DB is added advantage
•Tech Skills: Java/ Python Intermediate level. (Preference will be given to Java-trained candidates over fresh college graduates)
•Effective communication and interpersonal skills.
Company Profile
Ever since the company began their journey in 2013, their aim has been to enable --- for every possible earning individual. Like payments, which has become digital, embedded & ubiquitous in the last 8 years, --- too will become a ubiquitous instrument for a consumers/business owner to transact for various purchases whether it is a vanilla Term Loan to consumer financing to working capital finance.
And they are at the forefront of this shift.
They are one of the top-rated AI companies in India built --- scores, alternate data products using multiple data
sources and operate as “SAAS” for 50+ clients across banking and tech industry.
They have embedded our solution with internet platforms that want to offer a loan product to their users.
Their team comes from variety of backgrounds: Experts from NBFC, Bureaus, Banking, Technology, Ex
entrepreneurs co-located PAN-India diverse.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.