Community Manager

Job Description:

We’re looking for a warm, witty, and highly engaged community manager who can bring our brand to life online and offline. You’ll be responsible for nurturing our audience, sparking conversations, and growing a loyal tribe of the company's lovers across social media, DMs, WhatsApp groups, and more.

Key Responsibilities

Engage Daily

• Respond to DMs, comments, tags, and mentions across Instagram, Facebook, LinkedIn, YouTube, etc.
• Actively engage in relevant online groups and communities
• Build relationships with customers, creators, and followers

Grow the Company's Tribe

• Onboard superfans, micro-influencers, influencers, and ambassadors
• Initiate fun challenges, polls, and interactive activities
• Build and moderate WhatsApp communities or closed groups

Amplify & Co-create

• Encourage and reshare user-generated content (UGC)
• Celebrate customer stories, reviews, and testimonials
• Collaborate with influencers, micro-creators, and happy customers

Track Sentiment & Feedback

• Monitor brand sentiment and flag negative experiences
• Share customer insights regularly with marketing, sales, and product teams
• Identify loyal fans and turn them into brand advocates

Support Campaigns

• Help launch and amplify campaigns through community buzz
• Share teasers, sneak peeks, and behind-the-scenes moments
• Ensure that every campaign feels “community-first.”

You’ll Thrive in This Role If You Are:

• A natural conversationalist—witty, warm, and human
• Passionate about food, wellness, and storytelling
• Comfortable with social tools like Instagram, Threads, LinkedIn, WhatsApp, etc.
• Fast and empathetic when handling customer queries or complaints
• Someone who sees people, not just profiles

Bonus Points If You Have:

• Experience building online communities or fandoms
• Worked with a D2C or FMCG brand
• Basic knowledge of Canva, video editing apps, or meme-making skills
• A love for nostalgia, snacking, and pop culture