Senior Desktop Engineer

Job Description:

Service Description

• Participate in developing plans to upgrade operating systems and associated office automation software.
• Contribute to desktop support end-user hardware acquisition plans.
• Coordinate with work associates, network/system support engineers, and application senior analysts to identify system/operations issues.
• Identify and agree on scheduling priorities for resolving system problems, minimizing business impact.
• Ensure deployment of PCs, laptops, network and standalone printers, and other IT client hardware.
• Ensure timely upgrades of client operating systems and desktop applications.
• Carry out troubleshooting tasks to resolve IT client-related problems on hardware, operating systems, and desktop applications.
• Analyze and resolve service/change requests and user-reported problems escalated by the IT helpdesk.
• Ensure proper security setup of end-user desktops and enforce company/client policies.
• Manage and maintain email and Active Directory support functions.
• Assess vendors against requirements, geographic fit, vendor viability, and technology risks.
• Develop on-the-job training programs for UAE nationals using the Competency Management System (CAMS).

Desired Additional Skills

• Ability to work independently.
• Strong analytical thinking and problem-solving skills.
• Effective communication skills (verbal and written) with customers, co-workers, and business contacts in a professional manner.
• Ability to work accurately under time constraints and deadlines.
• Ability to read, analyze, and interpret technical documents and reports.
• Commitment to safe and effective working practices.

Experience Required

• 5–8 years of IT work experience in IT hardware/software environments.