IT PMO Strategy, Control & Governance Leader

Job Description:

Tools & Platforms

Visio, Lucid, Sparx System, ArchiMate, Abacus, Planview, MS Office Suite (Word, PowerPoint, Excel), JIRA, MS Project.

Job Responsibilities

• Define and implement IT project governance frameworks in line with NBFC regulatory and compliance standards.
• Collaborate with the CTO to evaluate the effectiveness, risks, and performance of digital transformation initiatives.
• Drive cross-functional IT projects, ensuring timely delivery, KPI tracking, and cost monitoring.
• Oversee multiple IT projects, tracking progress and achieving milestones.
• Ensure project compliance with RBI and NBFC-specific IT regulations.
• Manage IT budgets and optimise resource allocation.
• Develop dashboards, MIS reports, and project status updates for senior leadership.
• Implement change management best practices for smooth adoption of IT solutions.
• Oversee IT vendors and service providers, ensuring SLA adherence.
• Continuously refine IT project methodologies by introducing industry best practices.
• Manage resources effectively, including capacity planning and conflict resolution.
• Maintain structured product documentation for third-party stakeholders.
• Conduct business analysis: identify problems, opportunities, and solutions.
• Gather requirements, map process flows, and document business use cases.
• Simplify and communicate business requirements to ensure stakeholder alignment.
• Assess change proposals and define actionable solutions.
• Work with training teams to prepare change management/training plans.
• Conduct business process modelling and prepare scenarios for technology testing.
• Manage all phases of system integration: requirement gathering → design → build → test → deploy → production.
• Communicate technical details to non-IT stakeholders and functional details to IT teams.

Key Skills

• Expertise in IT project planning, execution, monitoring, controls, and governance.
• Strong ability in data quantification and analytics.
• Designing KPI-driven metrics for IT projects and measuring ROI, risks, delinquency, and early warning signals.
• Budgeting, planning, forecasting, monitoring, and cost-benefit analysis (CBA) for IT projects.
• Designing corporate presentations and demos for investors and internal stakeholders.
• Flexibility and adaptability to organisational requirements.
• Strong oral and written communication skills with consultative and interpersonal abilities.
• Deep understanding of RBI guidelines, NBFC IT regulations, and security policies.
• Familiarity with CBS/CFSS, ERP (SAP, Dynamics 365), Loan Origination Systems (LOS), CRM platforms, APIs, Middleware, Finance ERP, Customer Apps, UI/UX, Digital Lending, Payment Systems, and IT infrastructure/application architecture.
• Risk and dependency assessment with effective mitigation planning.
• Project management experience with Agile, Scrum, Waterfall, or Hybrid methodologies.
• Proficiency in project tracking tools (JIRA, MS Project).
• Strong cost monitoring and IT expense management skills.
• Ability to structure and document problems into analytical frameworks.
• Skilled in SQL, Excel, and business requirement documentation (FSD, HLD, LLD, Use Cases).