Dispatch Executive

Job Description:

Key Responsibilities

* Manage and plan daily dispatch schedules
* Coordinate between clients and internal operations teams
* Handle incoming call volume and maintain professional communication
* Monitor order status and ensure timely dispatch
* Address client queries and provide real-time updates
* Maintain dispatch tracking sheets in Excel
* Prepare daily & weekly reports
* Manage email communication with clients
* Ensure smooth coordination during operations to avoid communication gaps
* Maintain customer satisfaction through timely and accurate updates

Mandatory Requirements
* 3 – 5 years of experience in dispatch coordination / client coordination / order management
* Strong command in MS Excel
* Strong follow-up skills and time-management ability

Preferred Candidate
* Candidates with a Mechanical Engineering background (B.E. / Diploma preferred)
* Experience in manufacturing / engineering / industrial setup
* Ability to manage multi-task effectively