Ticketing Executive (International)

Job Description:

Key Responsibilities:

• Perform accurate manual entries in Galileo (cryptic and generic formats) for booking, pricing, and ticketing activities.
• Manage the complete ticketing lifecycle, including flight bookings, fare validation, PNR generation, and ticket issuance.
• Process refunds in accordance with airline, IATA, and UK-BSP standards.
• Handle CAT 35 ITX fares with high competency, ensuring adherence to tour operator and airline ticketing protocols.
• Support international clients with itinerary queries, booking amendments, and escalations while maintaining service quality benchmarks.
• Ensure compliance with UK-BSP (Billing & Settlement Plan) ticketing rules, documentation guidelines, and reconciliation processes.
• Maintain high data accuracy, conduct operational checks, and drive initiatives to reduce errors and improve efficiency.
• Collaborate with internal teams to enhance workflows, standardise processes, and strengthen overall operational governance.

Required Skills & Experience:

• 2–5 years of experience in ticketing, preferably within a tour operator or airline ticketing environment.
• Strong expertise in Galileo GDS with proficiency in manual, cryptic, and generic entries.
• High competency in CAT 35 ITX fares.
• Solid understanding of IATA and UK-BSP ticketing rules and settlement procedures.
• Strong verbal and written communication skills for conveying complex information with clarity.
• High attention to detail, structured work approach, and commitment to error-free execution.
• Motivated, process-driven mindset focused on operational accuracy and continuous improvement.

Preferred Attributes:

• IATA certification or equivalent professional training.
• Experience in refund audits, fare filings, or revenue assurance.