Client Success & Marketing Delivery Manager
Job Description:
Role Purpose
You will own end-to-end client management for B2B marketing engagements — from taking briefs to coordinating delivery across design, content, media, and tech teams. You ensure timelines, quality, client satisfaction, and opportunities for growth (upsell/cross-sell) within existing accounts.
Key Responsibilities
✔ Client Relationship & Communication
- Act as primary point of contact for 3–5 retainer clients
- Manage client expectations proactively and drive delivery confidence
- Conduct review calls, share reports, and document actionable feedback
✔ Project & Delivery Management
- Convert briefs into internal tasks with clarity, scope, and ownership
- Coordinate work with content, creative, video, web & paid media teams
- Track delivery using Jira/Asana/ClickUp + maintain monthly calendars
- Prepare timelines, Gantt charts, status trackers & performance summaries
✔ Marketing Knowledge & Strategic Understanding
- Understand marketing funnels, B2B lead journeys & performance metrics
- Grasp basic CRM workflows and lead lifecycle (Zoho, HubSpot, Salesforce preferable)
- Work with LinkedIn + email campaigns for demand generation projects
- Support creation of case studies, reports, and ROI-based client narratives
✔ Commercial & Account Growth Support
- Identify upsell opportunities (campaigns, website projects, paid media, video, content automation, etc.)
- Support pricing, proposals, SOW documents, and renewals
Preferred Skill Set
🔹 Strong spoken & written communication (mandatory)
🔹 Experience in a digital or B2B agency / SaaS marketing team
🔹 Working knowledge of LinkedIn outreach, CRM workflows, email marketing
🔹 Ability to manage multiple stakeholders (internal + client teams)
🔹 Hands-on expertise with task management tools (Jira/ClickUp/Asana)
🔹 Comfortable with analytical reporting & explaining performance metrics
Who Will Succeed in This Role?
Someone who:
- Has handled at least 3–5 years B2B accounts independently
- Understands “strategy for execution,” not just passing briefs
- Loves structured processes, deadlines, and documentation
- Enjoys building trusted long-term client relationships
Company Profile
Our client is a digital-transformation and marketing-services firm helping businesses automate operations, adopt SaaS/low-code platforms, and scale marketing through data-driven and AI-powered solutions. They implement low-code/no-code workflows across HR, finance, operations, and compliance, and offer governance, risk, and compliance (GRC) consulting.
Their marketing services include lead generation, content marketing, automation, analytics, digital branding, SEO automation, campaign management, and market research.
Companies choose them for fast, agile automation without heavy coding, and for AI-enabled marketing that improves ROI. As an end-to-end partner, they deliver both operational efficiency and business growth.
The client has served 90+ customers and completed 100+ projects across industries like manufacturing, education, travel, BFSI, healthcare, and more.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.