Business Analyst/Product Owner

Job Description:

Task:

• Prioritise by impact & assign issues & requests reported by internal users & external customers of the
  applications
• Investigate functional & data issues in custom-built applications
• Perform root cause analysis to guide & aid follow-up & resolution identification
• Reproduce issues, liaising with end-users to confirm steps performed
• Track data through the pipeline to identify factors contributing to the reported behaviour
• Action support requests (e.g. application configuration, bulk data uploads, etc.) using pre-defined tools
  & scripts
• Work with and support and business partners. Communicate effectively with senior leaders about
  technical issues and performance risk. Also, need to prioritise work and escalations based on risk.
• Analyse root causes of performance issues and provide directions to the Development team on corrective
  actions.
• Define, develop and execute performance and scalability testing on business applications
  leveraging/building tools.
• Define, design and execute benchmark, load, stress, endurance, and other non-functional tests. Monitor
  application logs to determine system behaviour.
• Requirement analysis and understand performance requirements from business-critical flows. Should be
  able to drive business requirements with respect to performance
• Prepare test strategy and review discussion with different stakeholders
• Prepare reports, recommendation or configuration recommendation – share or discuss with
  development leads or architects to migrate it to PRODUCT for better performance

We wish:

• Experience in utilising performance- monitoring and tuning software for interpreting performance
  results and identifying bottlenecks (eg., SiteScope, Keynote, JProbe, etc.)
• Experience in working with browser profiling tools (eg., Fiddler, Firebug)
• Skilled in the art of benchmark creation and measurement and modeling of system behaviour under load
• Experience in handling problems of load, scale, and optimisations of complex large-scale system
  deployments
  Should be able to take thread dumps, heap dumps and analyse for a performance bottleneck
• Ability to analyse large amounts of performance data and summarise them into meaningful graphs and
  reports
• Excellent communication skill & proficiency in English is necessary
• Proactive and strong interpersonal skill
• Good analytical skill
• Ability to work independently with less supervision
• Ability to work under pressure
• Enthusiastic
• Leadership skill with team motivational approach