Customer Success Manager
Job Description:
MSME is looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach.
He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.
Roles & Responsibilities:
- Achieve repeat sales and wallet share targets
- Understand, categorize and analyze reasons for client drops and increase active to on-boarded client ratio
- Market intelligence inputs for pricing and activation
- Build and promote strong and lasting relationships with distributors on the platform
- Design and execute plan for outbound calling for sales conversion
- Enrich and maintain customer profile and update status in CRM
- Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs
- Assist customers through their credit application journey
- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development
QUALIFICATIONS & COMPETENCE REQUIRED:
- Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.
- 2-5 years of key account management & sales experience in B2B segment (pre or post MBA)
- Experience meeting customer needs, building customer relationships and knack for closing sales
- Strong communication & interpersonal skills
- Self-starter and driven
- Language Skills: fluent in English. Knowing Tamil or Kannada is an added advantage
Company Profile
The company is a $23 billion conglomerate with a presence across various sectors, including steel, Energy, Minerals, Port and Infrastructure, Cement, Ventures, and Paints, across India, the US, South America, and Africa.
The company is spearheading a new mission to build the most preferred ----stop, omni-channel, integrated, tech-led offering for MSMEs in manufacturing and construction through a multi-brand, multi-category marketplace.
The company also provides an end-to-end home construction solutions business that helps individual homeowners build their homes, covering design, approvals, construction, and final handover under a single contract. The company leverages a network of Sales and Operations partners and a technology-driven --- offering design visualisation, transparent pricing, and real-time project tracking.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.