Customer Success Associate (MSME) Mumbai

Customer Success Associate (MSME)

Opening: 2 Nos.

Job ID: 38305

Employment Type: Full Time

Reference:

Work Experience: 1.0 Year(s) To 3.0 Year(s)

CTC Salary: 5.00 LPA TO 8.00 LPA

Function: Sales / BD

Industry: Internet/Ecommerce

Qualification: B.Tech/B.E. - Other Engineering; MBA/MMS/MPM/PGDM - Other Management

Location:

Posted On: 24th Feb, 2023

Job Description:

Objective:

The Company is looking for a high performing Customer Success Associates to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical

approach.

He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Relationships building, understanding and

keeping abreast of market dynamics and effective feedback loop are important aspects.

Roles & Responsibilities:

• Achieve repeat sales and wallet share targets

• Understand, categorize and analyze reasons for client drops and increase active to

on-boarded client ratio

• Key focus on customers who have churned and how to win them back

• Market intelligence inputs for pricing and activation

• Design and execute plan for outbound calling for sales conversion

• Enrich and maintain customer profile and update status in CRM

• Mine clients for referrals

• Work hand-in-hand with customer acquisition team for smooth transition of clients with

minimal drop outs

QUALIFICATIONS & COMPETENCE REQUIRED:

• BE/B. Tech/Bachelor`s Degree required from a premier institute. Selective very strong

candidates with relevant experience will be favored

• 1+ years of key account management/sales experience in B2B segment will be

preferred (pre or Post-Graduation)

• Experience meeting customer needs, building customer relationships and knack for

closing sales

• Strong communication & interpersonal skills

• Self-starter and driven

• Language Skills: fluent in English. Knowing Tamil/Marathi an added advantage

• Knowledge of sales principles and practices.

• Customer service Acumen.

• Desire to exceed growth, and working in a fast paced environment.

Key Skills :

Company Profile

The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa.
Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce ---.
This is a growth oriented tech company that is building the most preferred --- stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.
Key Clients :
MSMEs: Manufacturing business that require steel for industrial use.
Independent Home Builders (IHB's): Those who build residential properties on their own land (may not be an enterprise).
Independent Customers: Builders, who develop properties for personal end use.
Influencers: This group consists of masons, contractors, architects, fabricators, interior designers etc.

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Customer Success Associate (MSME)