Customer Success Manager

Customer Success Manager

1 Nos.
42423
Full Time
2.0 Year(s) To 5.0 Year(s)
16.00 LPA TO 22.00 LPA
Sales / BD
Internet/Ecommerce
B.Tech/B.E. - Other Engineering; MBA/MMS/MPM/PGDM - Other Management
Job Description:

The Company  is looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach.

 He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.

 

 Roles & Responsibilities:

 

  • Achieve repeat sales and wallet share targets
  • Understand, categorize and analyze reasons for client drops and increase active to on-boarded client ratio
  • Market intelligence inputs for pricing and activation
  • Build and promote strong and lasting relationships with distributors on the platform
  • Design and execute plan for outbound calling for sales conversion
  • Enrich and maintain customer profile and update status in CRM
  • Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs
  • Assist customers through their credit application journey
  • Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development

 

QUALIFICATIONS & COMPETENCE REQUIRED:

 

  • Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.
  • 2-5 years of key account management & sales experience in B2B segment (pre or post MBA)
  • Experience meeting customer needs, building customer relationships and knack for closing sales
  • Strong communication & interpersonal skills
  • Self-starter and driven
  • Language Skills: fluent in English. Knowing Tamil or Kannada is an added advantage
Company Profile

The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa.
Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce ---.
This is a growth oriented tech company that is building the most preferred --- stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.
Key Clients :
MSMEs: Manufacturing business that require steel for industrial use.
Independent Home Builders (IHB's): Those who build residential properties on their own land (may not be an enterprise).
Independent Customers: Builders, who develop properties for personal end use.
Influencers: This group consists of masons, contractors, architects, fabricators, interior designers etc.

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