Operations Assistant - Pricing and Billing (BPO)

Job Description:

MAIN DUTIES/RESPONSIBILITIES:

• Assist to build the pricing and product model
• Assist to manage the end-to-end workflow requirements of the pricing and product
• Assist to manage the end-to-end workflow requirements of the e-billing run process
• Resolve and assist any pricing, product, and billing inquiries or problem-solving in a timely manner
• Cross-analyzing data to identify any variations of usages, charges, and other potential revenue leakage points via consolidation, reconciliation, validation, and correction of data
• Ensure all maintenance and continuous improvement of KPIs relating to all areas of pricing, product, and billing.
• Be a customer focus driven in all aspects of the role
• Identify and assist implementation changes to increase process efficiencies and improvements, including scoping documents for system development

SKILLS & EXPERIENCE

Qualifications: 

• Appropriate tertiary and/or postgraduate qualifications in a relevant discipline: IT, Engineering, and Finance 
• Understanding and experience of the Australian electricity market
• Experience in and/or knowledge of price and risk management in a regulated industry

Experience:

• Experience in a similar product/price/revenue/billings/data analyst position
• IT, Engineering, or Finance study background with 2-3 years of experience in a similar role
• Energy industry experience with exposure across multiple facets of the energy market advantageous

Skills:

• Strong Financial and Commercial acumen
• Advanced Excel Skills
• Combine strategic thinking with superior attention to detail
• Strong analytical and problem-solving skills including the ability to interpret business needs and clearly articulate the problem statement and required solution
• An eye for continuous improvement with an ability to improve business practices to achieve higher performance levels
• Ability to engender positive and collaborative relationships with departmental Managers and wider business stakeholders
• Excellent communication (both written and verbal), organizational and engagement skills with the ability to influence stakeholder