Customer Service Executive -Voice

Customer Service Executive -Voice

2 Nos.
62183
Full Time
1.0 Year(s) To 4.0 Year(s)
3.00 LPA TO 4.00 LPA
ITES / BPO / KPO / Customer Service / Operations
ITES/BPO/KPO
Any - Any Graduation
Job Description:
1st and 2nd Saturday will be off, along with all sundays
 
Responsibilities :
  • Resolve customer queries and complaints in a timely and effective manner
  • Respond to customer inquiries and resolve issues promptly and professionally through phone calls, emails, live chat, and other digital channels.
  • Maintain a high level of product knowledge to address customer inquiries and effectively communicate product features and benefits.
  • Escalate complex issues to appropriate departments or team members for further assistance and follow-up.
  • Provide support and guidance to customers navigating self-service tools and online resources.
  • Document customer interactions, feedback, and resolutions accurately in the customer relationship management (CRM) system.
  • Stay updated on company policies, procedures, and industry trends to enhance service delivery.
  • Display a positive and professional attitude while representing the company and maintaining a high level of customer-centricity.
  • Participate in ongoing training and development programs to continuously improve skills and knowledge.

Qualifications:

  • Bachelor's degree in business or a related field
  • 1 years of experience in customer service or a related field
  • Strong understanding of business lending
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to handle multiple tasks simultaneously
  • Strong attention to detail
  • Proficient in Microsoft Office Suite
Languages: English, Hindi & Marathi
 
Company Profile

The Company  began its lending journey in early 2020 and has grown during the most difficult economic circumstances  we have seen in a generation. In this period, the company went from 6 branches to 54 branches across 30 cities in 8 states of India. The growth was steady and focused on ensuring that the company stabilised operations in these 54 branches with a talent pool of 1000+ that now has a capacity of dispensing more than INR 3,000 Crore in loans every year. 

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  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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