Customer Success Manager (KAM- Steel)
Job Description:
We are looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach. He/she will be responsible for managing the client funnel for repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying 2 behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.
Roles & Responsibilities:
• Achieve repeat sales and wallet share targets
• Understand, categorize and analyze reasons for client drops and increase active to onboarded client ratio
• Market intelligence inputs for pricing and activation
• Build and promote strong and lasting relationships with distributors on the platform
• Design and execute plan for outbound calling for sales conversion
• Enrich and maintain customer profile and update status in CRM
• Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs
• Assist customers through their credit application journey
• Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development
QUALIFICATIONS & COMPETENCE REQUIRED:
• Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.
• 2-5 years of customer acquisition & sales experience of Flat Steel or one of the aggregators from the B2B space (pre or post MBA)
• Experience meeting customer needs, building customer relationships and knack for closing sales
• Strong communication & interpersonal skills
• Self-starter and driven
• Language Skills: fluent in English. Knowing Tamil/Telugu an added advantage
Locations- Coimbatore/ Vijayawada
Offered Benefits / Facilities :
- Medical Benefits
- 5 Working Days
Company Profile
The company is a $23 billion conglomerate with a presence across various sectors, including steel, Energy, Minerals, Port and Infrastructure, Cement, Ventures, and Paints, across India, the US, South America, and Africa.
The company is spearheading a new mission to build the most preferred ----stop, omni-channel, integrated, tech-led offering for MSMEs in manufacturing and construction through a multi-brand, multi-category marketplace.
The company also provides an end-to-end home construction solutions business that helps individual homeowners build their homes, covering design, approvals, construction, and final handover under a single contract. The company leverages a network of Sales and Operations partners and a technology-driven --- offering design visualisation, transparent pricing, and real-time project tracking.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.