Chat Customer Service Representative
Job Description:
In this role , You'll work to resolve customer issues via chat services, including chat, text, email, social media, direct messaging and other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one . You'll report to the team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You’ll :
- Answer incoming communications from customers
- Connect and resolve issues with customers using written communication only
What You Bring to the Role
- 1 year or more customer service experience; – Freshers welcome to apply
- Great written communication skills, including grammar and spelling
- High School Diploma
- Computer savvy
- Flexibility to work in a 24/7 environment
What You Can Expect
- You'll work at the office for the first 6 months and then may have the opportunity to work from home based on your performance.
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organizations
- Career-growth and lots of learning opportunities for aspiring minds
- And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you.
Offered Benefits / Facilities :
- Medical Leave
- Flexible Time Off
- Flexible Working Hours
- 5 Days working
- Travel Allowance
- Subsidized Meals Allowance
- Night Shift Allowance
Company Profile
The company is focused on creating exceptional customer experiences through a blend of humanity and technology. Since 1982, they've partnered with leading brands to engage with millions of customers daily via various communication channels. The company is committed to diversity, inclusion, and equal employment opportunities, ensuring all employees feel valued and comfortable being their authentic selves at work. They believe diversity is a strength that enhances their ability to deliver outstanding service.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.