Sr. Estate Manager

Job Description:

Job Summary:
The Estate Manager will be responsible for the overall management and maintenance of the residential society, ensuring smooth operation and high standards of service. This includes overseeing property maintenance, managing staff, coordinating with vendors, and ensuring compliance with society rules and regulations.

Key Responsibilities:

1. Property Management:
- Supervise and coordinate daily operations and maintenance of the residential property, including common areas, facilities, and amenities.
- Ensure that the premises are well-maintained, clean, and safe for all residents.
- Manage repairs, renovations, and upkeep of the buildings, landscape, and infrastructure.

2. Staff Management:
- Oversee the work of maintenance staff, security personnel, housekeeping, and other support staff.
- Conduct regular performance reviews and provide training to ensure staff are equipped to perform their duties effectively.
- Develop work schedules and allocate tasks to ensure efficient use of resources.

3. Vendor and Contractor Coordination:
- Liaise with external vendors and contractors for services such as landscaping, pest control, waste management, and repairs.
- Negotiate contracts and agreements, ensuring quality service and cost-effectiveness.
- Monitor vendor performance and address any issues promptly.

4. Budgeting and Financial Management:
- Prepare and manage the society’s maintenance budget, ensuring optimal use of funds.
- Monitor expenses and ensure adherence to the budget.
- Report financial status and variances to the society managing committee regularly.

5. Resident Relations:
- Serve as the primary point of contact for residents regarding maintenance issues, complaints, and service requests.
- Facilitate communication between residents and the managing committee.
- Ensure compliance with society rules, bylaws, and regulations, addressing any breaches in a fair and timely manner.

6. Compliance and Safety:
- Ensure the property complies with all relevant safety, health, and legal regulations.
- Conduct regular safety inspections and coordinate emergency preparedness plans.
- Address any safety hazards or non-compliance issues immediately.

7. Reporting and Documentation:
- Maintain records of maintenance activities, vendor contracts, staff performance, and resident communications.
- Provide regular reports to the managing committee on the status of operations, maintenance issues, and budget performance.

8. Community Engagement:
- Organize and support community events and initiatives that promote resident engagement and enhance community living.
- Address community concerns and foster a positive living environment for all residents.

Qualifications:

- Bachelor’s degree in Property Management, Business Administration, or a related field.
- Proven experience in estate or property management, preferably in a residential setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in budgeting, financial management, and contract negotiation.
- Knowledge of property maintenance and regulatory compliance.
- Problem-solving skills and the ability to handle conflicts diplomatically.

Working Conditions:

- The role requires flexibility to work outside standard office hours when necessary, including weekends and holidays, to address emergencies or attend meetings.
- The Estate Manager must be on-call for any urgent issues that may arise within the residential society.