Sr Manager - Orders

Job Description:

Purpose of the job: 

This role plays a pivotal part in ensuring efficient coordination between our sales, logistics, and service centre departments to ensure timely processing and dispatch of inventory to our valued customers. In addition, the incumbent will be responsible for developing and implementing streamlined processes at our service centre while maintaining a sharp focus on all the operational metrics

Roles & Responsibilities:

1.Order Management / Execution:

• Oversee and manage the full order lifecycle, from receipt to final delivery. 
• Maintain accurate and up-to-date order summaries and daily progress reports. 
• Track order status and proactively address any deviations to ensure timely delivery. 
• Escalate and resolve delays or issues in collaboration with internal teams and external partners.

2. Stakeholder Coordination:

• Facilitate effective information flow, ensuring that all relevant parties are informed of inventory status, customer orders, and delivery timelines. 
• Act as the primary point of contact between the sales, logistics, and service centre teams to ensure seamless communication and priority alignment as per business requirements. 
• Facilitate smooth communication and problem resolution among all stakeholders. 
• Set up and drive regular cadence meetings with Sales, Logistics, and Service Centers to review order progress, delays, and resolutions.

3. Data Management and Reporting:

• Utilize data analytics to drive operational metrics and improvements on an ongoing basis.
• Generate reports and performance metrics to assess and improve overall operational efficiency. 
• Provide regular updates and reports to the management team on key performance indicators and areas of improvement.

4. Process Improvement:

• Identify inefficiencies or bottlenecks in the order management process and recommend improvements.
• Collaborate with cross-functional teams to implement process enhancements for better operational efficiency.

5. People Management:

• Lead, mentor and develop a high performing team ,fostering a culture of collaboration and continuous improvement

6. Customer Experience:

• Ensure that orders are processed and delivered to meet customer expectations and contractual obligations.
• Support Sales teams in addressing customer queries related to orders, timelines, and any concerns.

Who can apply:

• Min 5-7 years of proven experience in logistics, operations management, or a similar role, preferably in a B2C/B2B Operations environment.
• Strong inclination to learn about B2B online space and flat steel products, including its application in various industries and consumption segments.
• Advanced skills in MS Excel and other reporting tools
• Demonstrated ability to develop and implement efficient processes and workflows. 
• Strong communication and interpersonal skills to facilitate effective team collaboration.
• Minimum Bachelor's degree in Production or Mechanical Engineering, or a related field is preferred. Master's degree in logistics or operations management is a plus.