1 Opening(s)
1.0 Year(s) To 3.0 Year(s)
3.00 LPA TO 4.00 LPA
Key Responsibilities
Call quality monitoring.
Providing Feedback to DGE.
Generating daily, weekly & monthly Quality Reports.
Upgradations of business processes.
Formulating Assessment Program.
Monitoring changing trends.
Drawing feedback and checking quality of maintenance.
Keeping track of latest industry trends.
Creation of evaluation program.
Requirements:
Min 01 years’ relevant experience.
Excellent Communication Skills.
Proficient in MS-Excel.
Excellent Internet Research & Computer skills.
7 QC tool knowledge ...
1 Opening(s)
2.0 Year(s) To 5.0 Year(s)
4.00 LPA TO 8.00 LPA
Responsibilities will include:
Review VKYC/KYC information obtained by the checker team for completeness and accuracy in line with regulators requirements
Performing 6-eye checks on collected KYC information and ensuring accuracy in our systems
Identify red flag situations and escalate in line with policy and procedures
Conduct root cause analysis by identifying & analysing areas ...