AVP -Operations (Digital Lending)
1 Nos.
42784
Full Time
10.0 Year(s) To 15.0 Year(s)
25.00 LPA TO 35.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Banking/Financial Services
Job Description:
We are looking for an influential Leader who would take our already growing business to new heights.
The person is expected to lead a team of highly motivated young brains to improve overall operations
funnel by collaborating with internal as well as external stakeholders and by channelizing efforts of
Booking ops team in the right direction on a day-to-day basis.
KRAs:
-Ensuring daily / monthly / quarterly targets are met for both PL and BNPL (and any new product)
-Ensuring that the sourcing partners also meet the set targets by extending the support required
-Maintaining and improving month on month conversion numbers to reach the level of competition
-Initiating the calling effort right from top of the funnel to improve overall efficiencies
-Taking the existing customer service and quality team to a level of significance
Roles and responsibilities:
-Prepare monthly target plan, AOP in liaison with core sales team
-Drive the outbound and inbound calling teams in the directions of set targets
-Ensure proper team structure, preparing hiring plans in line & allocating work according to skillsets
-Efficiently collaborate with internal tech team, third parties to reduce login to disbursal TATs
-Bring down the time for FTR in line with competition
-Lead process optimization from people and system perspective
-Display a data driven approach in decisions taken to improve productivity
-Collaborate with sales team to ensure adequate top of the funnel flow to achieve targets
-Ensure marketing efforts to reach to customers who may drop off
-Ensure that the team is adequately facilitated; feels inclusive and motivated at all the time
-Extend support required to Fin-Ops team in reconciliation of payments
Required Skillset:
-Experience in disbursing small ticket personal loans in huge quantities is a must
-Exposure to e-Mandate registrations, e-Signing of agreements, Digital KYC, etc. is desired
-Experience of handling large teams of tele-callers, TLs & Managers for at least 2 yrs
-Ability to work under pressure, Patience and ability to listen to and take care of team issues
-Should be okay to get hands dirty by working very close to front runners
-Should have excellent data reading ability
-Experience of handling customer service and quality teams
-Excellent negotiation skills, vendor management skills and persuasion abilities.
Company Profile
The company is a leading Fintech firm catering the need of underserved and unserved individuals using highly evolved machine learning tools. One of the pioneers in the space of Digital Lending, The company has seen tremendous growth in unsecured personal loans (PL) within a very short span.
BNPL (buy now pay later) is another product they have already started making mark into.
The company is funded by Kalaari Capital and Matrix Partners.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.