Assistant Manager / Deputy Manager- Customer Delight

Job Description:

Roles & Responsibilities:

• Providing prompt, frictionless, consistent and delightful customer service
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Identifying root-causes of customer issues, areas for improvement and providing valuable feedback
• to business and development teams.
• Assisting with customer communication during critical launches and support events.
• Maintaining and improving NPS/CSAT

Who can apply:

• Bachelor’s Degree in any field
• Overall 2-4 years of experience which includes 1+ years of directly working with customers
• 6+ months of experience in customer facing roles in a fast-paced environment
• Computer literacy with experience using Windows/MS Office , Excel, CRM management
• Demonstrated advanced English/Regional language proficiency both written and spoken
• Exceptional soft skills, empathy, listening ability and high ownership and customer orientation

Preferred Qualifications:

• 4+ years of experience in Customer Support in a fast-paced support environment
• Experience with B2B focused companies
• Experience in Technical support

Offered Benefits / Facilities :

• Relocation Benefits
• Medical Insurance