2 Opening(s)
6.0 Year(s) To 10.0 Year(s)
8.00 LPA TO 9.50 LPA
Job Description:
We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...
3 Opening(s)
1.5 Year(s) To 4.0 Year(s)
4.00 LPA TO 5.50 LPA
Responsibilities
Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...
1 Opening(s)
3.0 Year(s) To 8.0 Year(s)
7.00 LPA TO 10.00 LPA
We are looking for a trainer who has proven experience in sales. As a trainer, you will be answering process- and procedure related queries, have a strong knowledge of the onboarding process. You will lead training of new hires and support ongoing training to help Go Live team members be ...
1 Opening(s)
1.0 Year(s) To 4.0 Year(s)
4.00 LPA TO 6.00 LPA
We are looking for a passionate, experienced, and dynamic trainer to join our team! As a trainer at our company, you will be responsible for planning and developing individual training and development strategy. You will be doing training and development ensuring that the T&D goals are met.
• Build Training Plans ...