Customer Care Specialist (After Sales Services)
2 Nos.
105276
Full Time
4.0 Year(s) To 6.0 Year(s)
5.50 LPA TO 6.50 LPA
Industrial Products/Equipment/Machinery/Projects & Engg
Any - Any Graduation
Job Description:
The Customer Service strategy includes the preparation of strategic points for spare parts stocks and
technical personnel to directly manage relationships with customers and suppliers. These strategic
stocks need to be managed with physical movements and documentary movements of orders and
shipments to customers. This role covers both responsibilities of the spare parts warehouse and the
function of Inside Sales to handle customer requests from the area and the necessary internal and
external documentation.
To have a deeper communication with the customers, the Customer Care Specialist shall visit the
customer and installations on a regular basis to witness the status of the filters and suggests the
customer for eventual maintenance works to be done and spare parts to be purchased. This activity
is propaedeutic to the submission of proposal made by after sales commercial department.
Tasks:
-Managing offers and orders with customers in the geographic area
-Managing the strategic spare parts warehouse in the geographic area
-Inventory and maintenance of stock documentation
-Interface with the commercial team of the geographic area
-Ensure efficient intercompany transactions
Skills:
-MS Office
-CAD
-SAP
-English (verbal and writing) at good level
Reports to:
-![]()
BU Operations Coordinator
-FTS Customer Service Manager
Key Skills :
Company Profile
A leading global provider of screening and auxiliary solutions, supporting industries like water wells, environmental, energy, and more, with products like vibrating --- and wedge wire ---.
Headquarted in the USA with its manufacturing practices across the globe and serving for 100+ years. We manufacture filter --- using V-wired technology.
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