Tech Support Engineer
1 Nos.
121286
Full Time
3.0 Year(s) To 5.0 Year(s)
6.00 LPA TO 8.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Banking/Financial Services
Any - Any Graduation
, Remote Work Allowed
Job Description:
Role Overview
We are seeking a Technical Support Engineer with a minimum of 3 years of relevant experience to deliver high-quality technical assistance to our clients. This is an end-to-end support role covering the complete ticket lifecycle—from issue logging to final resolution. The role requires alignment with UK business hours .
Key Responsibilities
- Own customer-reported technical issues from ticket creation to final resolution
- Communicate with clients clearly, professionally, and with precision
- Research, diagnose, troubleshoot, and resolve system and application issues
- Follow standard operating procedures for timely escalation to internal teams
- Ask targeted diagnostic questions to identify root causes quickly
- Provide prompt, accurate, and actionable feedback to customers
- Prepare accurate and timely technical reports
- Document technical knowledge through notes, FAQs, and manuals
- Build and maintain professional, collaborative relationships with clients
Technical Skill Requirements
- Working knowledge of:
- Frontend technologies
- Backend systems
- Databases and queries
- APIs and integrations
- Strong understanding of ticketing systems and support workflows
Candidate Profile
- Minimum 3+ years of experience in technical support
- Basic knowledge of a programming language (e.g., Python, Java).
- . Familiarity with API testing tools (e.g., Postman).
. Basic SQL knowledge.
. Knowledge of Excel. - Experience working in a product-based company (preferred).
- Strong verbal and written communication skills
- Proven ability to demonstrate ownership, accountability, and problem-solving
- Structured approach to troubleshooting and documentation
- Ability to perform under SLA-driven environments
- High client-orientation with a solution-focused mindset
Work Schedule
-
Shift Timing: 1:30 PM IST to 10:30 PM IST
-
Alignment: UK business hours
Company Profile
Company is a UK fintech company that helps businesses take instant, low-cost --- directly from a customer’s bank account. Instead of using cards or cash, customers simply scan a QR code or use a payment link and pay through their banking app. It’s faster, cheaper, and more convenient for both the business and the customer.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.