Customer Service Executive

Job Description:

• Manage large amounts of incoming queries via  email and chat messages 
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• should be able to resolve supply chain queries to customers 

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Candidates having passports will be preferred 
• Should have excellent verbal and written english to cooridnate with US clients 

Shift Timing  : 02:00 pm to 10:30/11:00 pm