Customer Service Executive
3 Nos.
27499
Full Time
2.0 Year(s) To 3.0 Year(s)
3.00 LPA TO 3.60 LPA
ITES / BPO / KPO / Customer Service / Operations
Medical/Healthcare/Hospital
Job Description:
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Manage large amounts of incoming queries via email and chat messages
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Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid and complete information by using the right methods/tools
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Keep records of customer interactions, process customer accounts and file documents
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Follow communication procedures, guidelines and policies
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Take the extra mile to engage customers
- should be able to resolve supply chain queries to customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Candidates having passports will be preferred
- Should have excellent verbal and written english to cooridnate with US clients
Shift Timing : 02:00 pm to 10:30/11:00 pm
Key Skills :
Company Profile
From our corporate headquarters near Atlanta, Georgia to operations in eight countries (the Dominican Republic, China, Hong Kong, Vietnam, India, the Netherlands, UK, USA), The client is a privately held company that focuses on the design, development, and manufacturing of medical supplies(US) & surgical drapes/gowns (India). They pride ourselves on developing strong customer relationships, driving new product innovation while adapting to ever-changing global market demands.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.