Software Specialist / Software Support
Job Description:
The role of a Software Specialist is to communicate with customers (internal and external) to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also expected to document the resolution steps in the CRM
Job Description
Knowledge quotient
- Be updated with process and product knowledge
- Understand client’s infrastructure
- Be updated with compliance processes and protocol
- Communication
- Understand client grievances and understand the root cause of the issue created
- Maintain internal communication to keep them updated about the status of resolution through calls and emails
- Maintain highest level of customer satisfaction through service as well as technical resolution
- Troubleshooting
- Bifurcate issues into front end or backend technical issues
- Identify and report potential P1 cases in timely manner to the Lead/Mentor
- Provide correct and timely resolution to issues
- Follow all security and compliance protocol set by the organization and highlight discrepancies in a timely Manner
- Documentation
- Document the first communication with the customer on the internal portal
- Document timely updates about the status of the resolution on the internal portal
Desired Profile / Criteria / Skills :
Knowledge
- Basic – MySQL, MSSQL
- Networking
- Additional – Tomcat and Java
Skills
- Communication (verbal and written)
- Time management
- Assertiveness
- Handle pressure
- Analytical skills
Attributes
- Ownership and accountability
- Passion
- Integrity
- Team work
Offered Benefits / Facilities :
- Night Shift allowance in case of Night Shift
- Pick and Drop available once the office resumes
- Medical Insurance
Company Profile
Th--- company is a privat---ly h---ld l---ad---r in h---althcar--- IT, providing compr---h---nsiv--- ---l---ctronic H---alth R---cord (---HR) and Practic--- Manag---m---nt (PM) solutions us---d by mor--- than 850,000?m---dical prof---ssionals?in mor--- than 20 countri---s.?
Th--- company is s---cond larg---st in th--- country for ----pr---scribing. Bas---d in W---st borough, Mass., Th--- company ---mploys mor--- than 4300+ p---opl--- across its W---st borough, Mass., Austin, N---w York City, Chicago, California ,G---orgia, London, Mumbai, Ahmadabad and Bangalor--- offic---s.
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