Software Specialist / Software Support

Software Specialist / Software Support

120 Nos.
31854
Full Time
0 To 3.0 Year(s)
3.00 LPA TO 5.00 LPA
IT Software - Project & Program Mgt / Other
IT-Software/Software Services
B.Tech/B.E. - Computers
Job Description:

The role of a Software Specialist is to communicate with customers (internal and external) to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also expected to document the resolution steps in the CRM

Job Description

Knowledge quotient

  •  Be updated with process and product knowledge 
  • Understand client’s infrastructure 
  • Be updated with compliance processes and protocol

 

  • Communication
  • Understand client grievances and understand the root cause of the issue created
  •  Maintain internal communication to keep them updated about the status of resolution through calls and emails
  •  Maintain highest level of customer satisfaction through service as well as technical resolution

 

  • Troubleshooting
  • Bifurcate issues into front end or backend technical issues
  • Identify and report potential P1 cases in timely manner to the Lead/Mentor 
  • Provide correct and timely resolution to issues 
  • Follow all security and compliance protocol set by the organization and highlight discrepancies in a timely Manner

 

  • Documentation
  •  Document the first communication with the customer on the internal portal
  •  Document timely updates about the status of the resolution on the internal portal
Desired Profile / Criteria / Skills :

Knowledge

  • Basic – MySQL, MSSQL
  • Networking 
  • Additional – Tomcat and Java

Skills

  • Communication (verbal and written)
  •  Time management 
  • Assertiveness 
  • Handle pressure 
  • Analytical skills

Attributes

  • Ownership and accountability
  • Passion 
  • Integrity 
  • Team work
Offered Benefits / Facilities :
  • Night Shift allowance in case of Night Shift
  • Pick and Drop available once the office resumes
  • Medical Insurance 
Company Profile

Th--- company is a privat---ly h---ld l---ad---r in h---althcar--- IT, providing compr---h---nsiv--- ---l---ctronic H---alth R---cord (---HR) and Practic--- Manag---m---nt (PM) solutions us---d by mor--- than 850,000?m---dical prof---ssionals?in mor--- than 20 countri---s.?

Th--- company is s---cond larg---st in th--- country for ----pr---scribing. Bas---d in W---st borough, Mass., Th--- company  ---mploys mor--- than 4300+ p---opl--- across its W---st borough, Mass., Austin, N---w York City, Chicago, California ,G---orgia, London, Mumbai, Ahmadabad and Bangalor--- offic---s. 

Apply Now

  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

Similar Jobs

Software Engineer (React.js)
React js,Ajax,Agile,Javascript,jQuery,JSON
Software Engineer (React.js)
React Js,Javascript,jQuery,JSON,Ajax,Agile
Software Specialist / Software Support
software specialist,Medical CRM,Medical ERP,Fresher computer engineer ,software engineer,Software Support
Asp Dot Net Developer
ASP.Net,MVC,C#