120 Opening(s)
0 To 3.0 Year(s)
3.00 LPA TO 5.00 LPA
The role of a Software Specialist is to communicate with customers (internal and external) to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also expected to document the resolution steps in the CRM
Job Description
Knowledge quotient
Be updated with process and product knowledge
Understand ...
1 Opening(s)
1.0 Year(s) To 3.0 Year(s)
1.80 LPA TO 3.60 LPA
Coordination with End User & Engineers (Development & QA team) to resolve ticketsLogging tickets on ticket tools & managing it till closureCreating User ID s & assigning permissions on Active DirectoryExcellent English CommunicationRemote troubleshooting of Applications / software s related issues if possibleIdentifying the severity of issuesPreaparing MIS reportsAnalysing Tickets ...