IT Infrastructure Manager

Job Description:

Internal IT Systems

• Internal IT Systems and End User Support, Licensing compliance, Procurement and Budget control.
• Ensure provision of a high-quality desktop support service, Supervising the IT Support Engineers/Team

Information Security

• Lead a strategic and comprehensive information security and risk management processes and program to ensure that the integrity, confidentiality, and availability of information is owned and controlled by the IT department.
• Ensure the security of the organization's IT systems, protecting against breach from outside sources and viruses.
• Ensure secure, stable operation of the organization's IT infrastructure
• Ensure adequate internal action and timely response for security related incidents.
• Management of the IT budget.

Operations Management

• System uptime, SLA Adherence, Shift Mgt - Defining and adhering
• Manage 24 x 7 x 365 operations.
• Respond to emergency situations as needed for the purpose of resolving immediate concerns.
• Handle escalations in Operations
• Policies and Procedures

• Define, run and administer Internal/external IT Policies - Definition and adherence.
• Advise the Management Team on the application of policies and procedures to guide staff on the appropriate use of the organization’s IT hardware and systems.

Budget Control

• Management of the IT budget.
• Financial responsibility and secured revenue in alignment with budgets (budget & Forecast).
• Define internal Cost Saving and efficiency enhancement initiatives – define business case/s and track them to closure.

Asset & Third-Party Compliance Management

• Control Asset movement, AMC, Contract renewals / termination, Maintain up to date asset register in sync with finance.
• Administer IT purchase, inventory system and management system.
• Control Procurement through process, Financial Reporting, Track Budget vs.
• Expenditure, Service and Licensing Renewal Tracking, Asset Management.
• Track approved technology budget Vis-à-vis actual. Maintain Monthly/Annual Budget Reporting.
• Verify financial data (e.g., leased, depreciated or expensed), monitor and reconcile changes in inventory, perform spot checks to ensure process and system quality.
• Monitor compliance of third-party licenses, establish optimization areas and cost-effective solutions. Manage relationships with third party providers of services to the organization.
• Responsibilities include negotiation of contract language and evaluation of third-party risk related to privacy and security practices.

Compliance

• Define, announce and Implement BCP/DR policy for Organization customers & internal entities covering Assumptions, current status.
• Interlock with Practice and delivery to bring clarity, consistency in understanding. Identify areas of optimization

Facilities Management and Support

• End user support and management including desktop / laptop, user control on Email ID, Patch management, Backup.
• Asset movement control and maintenance. 

Customer Satisfaction & Team Management

• Overall team formation, process improvements and mentoring.
• Improve customer/Employee satisfaction based on defined measures 

* Competencies

Desired Profile / Criteria / Skills :

Work From Office 

Rotational Shift