Program Manager– Central Operations (Customer Success)

Program Manager– Central Operations (Customer Success)

1 Nos.
34251
Full Time
4.0 Year(s) To 8.0 Year(s)
9.00 LPA TO 15.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Internet/Ecommerce
B.Tech/B.E. - Electrical; B.Tech/B.E. - Electronics/Telecommunication; MBA/MMS/MPM/PGDM - Marketing
Job Description:

We are looking for a true techno-commercial individual who is excited to take up new challenges. Incumbent must have a flair for new and evolving technologies and a vision to transform traditional B2B industry into a technology driven industry.
The profile provides exposure to diverse challenges and the individual is required to multi-task, conceptualize, implement new processes, have attention to detail, work under stringent deadlines while aggregating and interpreting data.

 

Role & Responsibilities :

 

  • Demonstrate sharp analytical skills for coordination across functions with an objective of fulfillment of orders from national key accounts.
  • Program managing cross functionally to ensure adherence to SLAs.
  • Plan, execute and monitor the customer excellence operations with an objective of reducing delivery TATs
  • Provide ongoing support to business activities and coordinate between Sales, Operations, Supply Chain, Technology, Marketing & other functions

Work Experience :

  •  4+ years of experience in a similar profile with strong sense of personal ownership and ability to "get things done"
  •  Start-up experience would be an added advantage.
  •   Excellent data analytical skills, Excellent presentation skills 

Skills :

  •   High level of ownership, willingness to set up things from scratch. Superior research skills and resourcefulness to draw logical conclusions with often limited/ imperfect information
  •   Hardworking, Fearless, Innovative and strong desire to excel

 

Company Profile

 India’s fastest growing B 2 B e-commerce start up  funded by Ratan Tata .


Present in 20 locations across India with employee strength of 1000 employees , the company  is growing at 300 % year on year by continuously innovating to impact
India’s 300 billion Manufacturing Sector . It's led by a passionate team comprising of alumni of ISB, IIMs, IITs, MDI,
XLRI, BITS with professional experience at Google, Tata Steel, Amazon, Paytm, Delhivery, Snapdeal etc


Started in the year 2015 with our E Commerce platform  for industrial products with now 300 K+
SKU s across 40 product categories covering 20,000 pin codes across India to expand to the Enterprise Business
vertical in 2016 catering to 400 large manufacturing companies 500000 SMEs .



Apply Now

  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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