Sales Ops Manager
Job Description:
Role:
You will be responsible for:
- Ensuring hygiene on core sales operations including creation and execution of SOPs for:
a. Timely raising of invoices and collection of payment by liaising with accounts and
sales team
b. Timely processing of refunds and cashbacks
c. Updation of customer records, project details etc.
d. Resolving customer escalations within defined timelines.
2. Coordinating with cross functional teams to reduce time to resolve issues
3. Creation of timely dashboards and MIS for business heads
4. Ensuring customer satisfaction
QUALIFICATIONS & COMPETENCE REQUIRED:
? Engineer + MBA from premier institute. Selective very strong candidates with relevant
experience without MBA may also be considered.
? Customer service Acumen.
? Desire to exceed growth, and working in a fast paced environment.
Company Profile
The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa.
Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce ---.
This is a growth oriented tech company that is building the most preferred --- stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.
Key Clients :
MSMEs: Manufacturing business that require steel for industrial use.
Independent Home Builders (IHB's): Those who build residential properties on their own land (may not be an enterprise).
Independent Customers: Builders, who develop properties for personal end use.
Influencers: This group consists of masons, contractors, architects, fabricators, interior designers etc.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.