Customer Service Executive
1 Nos.
55512
Full Time
1.0 Year(s) To 3.0 Year(s)
2.00 LPA TO 2.16 LPA
ITES / BPO / KPO / Customer Service / Operations
Other
Job Description:
Job Description
? Handle inbound and outbound customer calls and emails in a professional manner
? Resolve customer queries and complaints in a timely and effective manner
? Provide accurate and up-to-date information to customers regarding products and services
? Ensure customer satisfaction by providing excellent customer service
? Follow-up with customers as necessary to ensure that their queries are resolved
? Maintain accurate records of customer interactions in the company database
? Achieve weekly and monthly targets as assigned by the management
? Continuously develop knowledge of products and services to improve customer service experience
? Handle inbound and outbound customer calls and emails in a professional manner
? Resolve customer queries and complaints in a timely and effective manner
? Provide accurate and up-to-date information to customers regarding products and services
? Ensure customer satisfaction by providing excellent customer service
? Follow-up with customers as necessary to ensure that their queries are resolved
? Maintain accurate records of customer interactions in the company database
? Achieve weekly and monthly targets as assigned by the management
? Continuously develop knowledge of products and services to improve customer service experience
Desired skills and Competencies
? Excellent verbal and written communication skills in English, Gujarati and Hindi
? Proven track record of providing excellent customer service
? Strong problem-solving and decision-making skills
? Proficiency in using MS Office and other relevant software
Key Skills :
Company Profile
Company is the authorized distributor of MSA safety, Latchways, Egger, EagleBurgmann, and Ansell. We are providing Safety and mechanical products.
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- Interested candidates are requested to apply for this job.
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