Assistant Manager - Customer Service / Customer Delight(3PL)

Assistant Manager - Customer Service / Customer Delight(3PL)

3 Nos.
62211
Full Time
3.0 Year(s) To 6.0 Year(s)
6.00 LPA TO 8.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Internet/Ecommerce
Job Description:

Roles & Responsibilities:

  •  Exhibit high level of customer obsession, ownership and problem solving skills
  •  Effectively communicate in a clear and professional manner at all times
  •  Provides/ expedites prompt and efficient service to customers
  •  Effectively manage sensitive cases by reporting up the escalation matrix
  •  Demonstrate excellent time-management skills 
  •  Maintains or exceeds targeted performance metrics
  •  Actively seek solutions through logical reasoning and identify trends to suggest process improvements

 

Who can apply:

  • Graduation in any specialization from a recognized university.
  •  Excellent communication skills (written and verbal) in language.
  •  Ability to communicate correctly and clearly with all customers
  •  Good comprehension skills – ability to clearly understand and state the issues customers present
  •  Ability to concentrate – follow customers issues without distraction to resolution
  •  Work successfully in a team environment as well as independently
  •  Familiarity with Windows, Microsoft Word, Microsoft Excel and CRM Tools
  •  Logistics background and Experience in similar role
Company Profile

The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa.
Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce ---.
This is a growth oriented tech company that is building the most preferred --- stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.
Key Clients :
MSMEs: Manufacturing business that require steel for industrial use.
Independent Home Builders (IHB's): Those who build residential properties on their own land (may not be an enterprise).
Independent Customers: Builders, who develop properties for personal end use.
Influencers: This group consists of masons, contractors, architects, fabricators, interior designers etc.

Apply Now

  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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