Assistant Manager - Customer Service / Customer Delight(3PL)
Job Description:
Roles & Responsibilities:
- Exhibit high level of customer obsession, ownership and problem solving skills
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to customers
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Who can apply:
- Graduation in any specialization from a recognized university.
- Excellent communication skills (written and verbal) in language.
- Ability to communicate correctly and clearly with all customers
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customers issues without distraction to resolution
- Work successfully in a team environment as well as independently
- Familiarity with Windows, Microsoft Word, Microsoft Excel and CRM Tools
- Logistics background and Experience in similar role
Key Skills :
Company Profile
The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa.
Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce ---.
This is a growth oriented tech company that is building the most preferred --- stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.
Key Clients :
MSMEs: Manufacturing business that require steel for industrial use.
Independent Home Builders (IHB's): Those who build residential properties on their own land (may not be an enterprise).
Independent Customers: Builders, who develop properties for personal end use.
Influencers: This group consists of masons, contractors, architects, fabricators, interior designers etc.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.