AM/DM- Customer Service / Customer Delight(Supply)
Job Description:
Roles & Responsibilities:
- Customer service orientation/obsession– Ensuring best service levels for customers.
- Sales & Operations Understanding – Pick up market insights gathered through feedback from commercial, channel partners and customers to facilitate planners with an effective demand –supply planning.
- Collaborate with service providers and customer supply chain to identify, design and implement capability solutions that support customer service vision and goals
- Ensuring best in class service levels with optimal inventory/ supply levels across various regions
- Ensuring best in class on time delivery performance and delivering service
- Effective usage of data analytics to evaluate performance and quality and drive continuous improvements within supply operations.
Who can apply:
- Graduate in Business Management
- 2-4 years of relevant supply chain experience Working knowledge of Various Distribution Model
- Strong understanding of distribution and supply management systems
- Excellent consultative, listening, communication and analytical skills
- Strong influencing and conflict resolution skills
- Knowledge of the organization's products, services, and customers
- Knowledge of basic customer service principles and practices
- Understanding of concepts of service levels
- Knowledge of the local market (Warehousing and Logistics)
- Knowledge of local laws and regulations
Company Profile
The company is a $23 billion conglomerate with a presence across various sectors, including steel, Energy, Minerals, Port and Infrastructure, Cement, Ventures, and Paints, across India, the US, South America, and Africa.
The company is spearheading a new mission to build the most preferred ----stop, omni-channel, integrated, tech-led offering for MSMEs in manufacturing and construction through a multi-brand, multi-category marketplace.
The company also provides an end-to-end home construction solutions business that helps individual homeowners build their homes, covering design, approvals, construction, and final handover under a single contract. The company leverages a network of Sales and Operations partners and a technology-driven --- offering design visualisation, transparent pricing, and real-time project tracking.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.