BPO Manager
1 Nos.
67581
Full Time
3.0 Year(s) To 8.0 Year(s)
6.00 LPA TO 7.20 LPA
ITES / BPO / KPO / Customer Service / Operations
ITES/BPO/KPO
Any - Any Graduation
Job Description:
Job Description: BPO Manager
Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.
Responsibilities:
- Lead and develop the BPO team, handling recruitment, training, and performance management.
- Establish and optimize operational strategies to meet client needs and internal goals.
- Build strong client relationships, addressing inquiries and identifying improvement opportunities.
- Streamline processes, reduce costs, and maintain high service quality and compliance.
- Analyze performance metrics, prepare reports, and present insights to senior management.
- Foster a collaborative work environment and provide continuous coaching to the team.
Requirements:
- Bachelor's degree in Business Management or related field.
- Proven BPO operations management experience with a focus on leadership and service delivery.
- In-depth understanding of BPO processes and industry trends.
- Strong communication, analytical, and organizational skills.
- Proficiency in project management tools and software.
- Ability to drive data-driven decisions and ensure data security and compliance.
Join us as a BPO Manager to drive operational excellence and client satisfaction through effective team management and process optimization.
Offered Benefits / Facilities :
- 5 Days Working
- 06:30 PM IST to 03:30 AM IST from April to October
- 07:30 PM IST to 04:30 AM IST from November
Key Skills :
Company Profile
Company was started in 2012 with a mission to provide excellence in technology solutions to mid to large size companies and business units.
Since, we have learned, grown, adapted and have established powerful practices to help our customers with on-shore and off-shore resources. It has enabled us to provide with software development, innovations, IT optimization and team sourcing.
With clients’ goals and success in mind, we strategize, invent, build, and execute to help you achieve your goals.
Our domain experience includes Food Services, Facility Services, Higher Education, Training, Consumer Finance, Pharmaceutical, Unmanned Ariel Vehicle, Drones, Associations, and Health Care.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.