Sales Coordinator - DSA Channel

Job Description:

Job Overview: We are seeking a highly motivated and organized Sales Coordinator to join our dynamic team, focusing on the DSA (Direct Sales Agent) channel. The ideal candidate will have a minimum of 1 year of relevant experience in sales coordination or a similar role. The Sales Coordinator will play a crucial role in supporting the DSA sales team, ensuring smooth communication, efficient processes, and optimal customer satisfaction.

Responsibilities:

1. DSA Support:

   • Collaborate closely with DSA sales agents to facilitate seamless communication and support their sales efforts.
   • Provide timely and accurate information to DSAs regarding product offerings, promotions, and sales targets.

2. Order Processing:

   • Process sales orders and ensure accuracy in product details, pricing, and customer information.
   • Liaise with internal departments to ensure timely fulfillment of orders and resolve any issues that may arise.

3. Documentation and Reporting:

   • Maintain organized and up-to-date records of sales transactions, customer interactions, and other relevant documentation.
   • Generate regular reports on DSA sales performance, highlighting key metrics and areas for improvement.

4. Customer Service:

   • Address customer inquiries and concerns in a professional and timely manner.
   • Collaborate with customer service teams to ensure a high level of customer satisfaction within the DSA channel.

5. Training and Onboarding:

   • Assist in the onboarding and training of new DSAs, ensuring they are well-equipped to represent our products and services effectively.

6. Market Research:

   • Stay informed about market trends, competitor activities, and industry developments to provide valuable insights to the sales team.

Qualifications:

• Minimum of 1 year of experience in sales coordination or a related field.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in MS Office applications, especially Excel and PowerPoint.
• Familiarity with CRM software is a plus.