Operations Manager /Floor Manager

Operations Manager /Floor Manager

1 Nos.
75821
Full Time
3.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.00 LPA
ITES / BPO / KPO / Customer Service / Operations
ITES/BPO/KPO
Any - Any Graduation
Job Description:
Job Description: BPO Manager
 
 
Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.
 
Responsibilities:
 
  • Lead and develop the bench sales team, handling recruitment, training, and performance management.
  • Establish and optimize operational strategies to meet client needs and internal goals.
  • Build strong client relationships, addressing inquiries and identifying improvement opportunities.
  • Streamline processes, reduce costs, and maintain high service quality and compliance.
  • Analyze performance metrics, prepare reports, and present insights to senior management.
  • Foster a collaborative work environment and provide continuous coaching to the team.
 
Requirements:
 
  • Bachelor's degree in Business Management or related field.
  • Proven  operations management experience with a focus on leadership and service delivery.
  • In-depth understanding of  processes and industry trends.
  • Strong communication, analytical, and organizational skills.
  • Proficiency in project management tools and software.
  • Ability to drive data-driven decisions and ensure data security and compliance.
 
Join us as an Operations Manager to drive operational excellence and client satisfaction through effective team management and process optimization.
Offered Benefits / Facilities :
  •  5 Days Working
  • 06:30 PM IST to 03:30 AM 
Company Profile

It is a professional staffing and solutions firm providing flexible and permanent staffing solutions in the skill areas of; Information Technology, Government, Insurance and Financial Services, Healthcare, Pharmaceutical, and Clinical Research. Within our staffing range, we provide temporary, temporary-to-hire, direct placement services for individuals as well as full team placements.

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