Digital Solutions – D365 Service & Support Engineer

Job Description:

• Collaborate with Manager, competence centers, team members and customers to troubleshoot and resolve technical and issues reported by clients ensuring timely resolution.
• Build and maintain positive relationships with colleagues and team members, and clients.
• Conduct thorough investigations to identify root causes of application issues and implement effective solutions.
• Maintain up-to-date work instructions and procedures for the supported systems and applications.
• Document and contribute in a knowledge base of frequently asked questions, known issues, and best practices to enable quick and efficient issue resolution.
• Learns and understands different BA competences centers organization to escalate complex issues, and ensure that they are resolved in a timely and effective manner.
• Contribute in identifying, preparing and providing training material for end users.
• Train end-users on application functionality and best practices.
• Support D365 and other systems and applications issues reported by users ensuring system and business processes continuity with minimum impact on business.
• Support master data procedures to ensure consistent and secure master data management within Industrial Solutions.
• Support entities with EDI transition initiatives from local solutions to central EDI service provided by Group.
• Stay up-to-date with emerging technologies and industry trends related to application support.

• Bachelor's degree in Computer Science, Information Technology, Business Information systems or equivalent experience.
• A Microsoft Dynamics 365 certification is a plus.
• Experience in D365 and Business applications support, troubleshooting, or similar role.
• Strong knowledge of application architectures, ERP processes, and database management.
• Excellent problem-solving and analytical skills.
• Effective communication, team work and interpersonal skills.
• Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
• Positive attitude, willingness to learn, and a passion for customer service.
• Detail-oriented with a focus on delivering high-quality results.
• Flexibility to handle multiple tasks and prioritize work effectively

• D365 streams and business processes knowledge
• Strong analytical and problem-solving skills to identify and resolve issues efficiently.
• Capacity to troubleshoot and debug complex technical problems.
• Experience in maintaining data integrity within Dynamics 365.
• Strong documentation skills to maintain accurate records of system configurations and customizations
• Flexible and adaptable in regard to learning and understanding new digital solutions.
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Highly organized, motivated, and capable of working with minimum supervision.
• Ability to work in a fast-paced, Team-based, Customer Service oriented environment.