333 Job openings found

We are seeking a skilled and customer-focused Customer Service Representative to join our customer Service team. The ideal candidate will have strong technical troubleshooting skills and a solid understanding of casino operations and gaming systems. You will be the first point of contact for customers, addressing their inquiries, resolving technical issues, and ensuring a seamless gaming experience.   Responsibilities:   Handle incoming calls from customers promptly and professionally.  Provide accurate and comprehensive responses to customer questions about products, services, and casino operations.  Deliver exceptional customer service to build trust and ensure customer satisfaction.  Diagnose and resolve technical issues related to online platforms, gaming systems, or casino software. Utilize in-depth knowledge of casino games, rules, and procedures to assist customers  Address customer queries related to gameplay, account settings, promotions, and rewards  Educate customers on new games, features, and updates.  Log and document all customer interactions and resolutions accurately in the CRM system.  Provide feedback and insights from customer interactions to improve processes and  Qualifications: High school diploma or equivalent required.  oAssociate’s or Bachelor’s degree in a related field (preferred).   Skills: Excellent communication and customer service skills.  Ability to manage multiple tasks and prioritize effectively in a remote environment.  Strong organizational skills and attention to detail.  Ability to work independently with minimal supervision. Requirements:    Ready to work for rotational shifts. Proven experience in a customer service role, preferably in a call center or inbound process.  Experience with technical troubleshooting in a customer-facing role.  Prior knowledge or experience in casino operations or gaming systems is highly desirable.  Proficiency in using CRM tools, help desk software, and Microsoft Office Suite.  Basic knowledge of online platforms, mobile apps, and gaming software.  Strong analytical and problem-solving skills.  Excellent communication skills (verbal and written).  Strong interpersonal skills with a focus on empathy and patience.  Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. 

We are seeking a skilled and detail-oriented Tax Accountant & Bookkeeper with experience in T1 and T2 tax preparation, bookkeeping, accounting, and payroll for Canadian CPA firms. The ideal candidate should have a minimum of 2-3 years of experience in the Canadian tax and accounting domain and demonstrate expertise in ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

The Credit Analyst & Administrator will be responsible for supporting Australian mortgage processes, analyzing credit applications, assessing financial documents, and performing administrative tasks related to the mortgage process. You will collaborate closely with Australian lenders, brokers, and internal teams to ensure smooth and accurate processing of mortgage applications. Key Responsibilities:- Review and ...

About the Job As a Design Engineer your responsibility is to support the team in engineering tasks handle more than one project/s, and complete all tasks assigned to you according to business requirements. You are expected to work independently to complete projects accurately in a stipulated timeframe. Provide guidance and support ...

As a Medical Billing Specialist, you will be responsible for ensuring accurate and timely submission of medical claims, patient billing, and payment collections for a pediatric clinic. You’ll work closely with healthcare providers and insurance companies to process claims, resolve billing issues, and optimize the revenue cycle for the clinic. Responsibilities: · ...

Job Overview:  We are seeking a highly skilled Business Analyst with proven experience in team management to join  our dynamic team. In this role, you will be responsible for analysing business requirements,  developing solutions, and driving process improvements while managing and mentoring a team of analysts. The ideal candidate will possess a blend of analytical expertise, leadership capabilities, and  strong communication skills.    Key Responsibilities:  Business Analysis:  ∙Collaborate with business stakeholders to gather, document, and analyse business requirements.  ∙Translate business needs into detailed functional specifications and ensure alignment with business goals.  ∙Perform data analysis and identify trends, providing actionable insights to support decision-making.  ∙Evaluate existing business processes, systems, and workflows to identify inefficiencies and propose improvements.  ∙Develop and implement solutions that align with business strategy and objectives.  ∙Conduct feasibility studies and risk assessments to ensure the viability of proposed solutions.  Team Management:  ∙Lead, mentor, and guide a team of business analysts in the execution of daily tasks, project work, and professional development.  ∙Delegate tasks effectively to ensure team productivity and meet project deadlines.  ∙Provide ongoing coaching, performance feedback, and career development support to team members.  ∙Foster a collaborative team environment by encouraging open communication and knowledge sharing.  ∙Conduct regular team meetings to review progress, discuss challenges, and plan next steps.    Project Coordination:  ∙Act as a liaison between business stakeholders, IT teams, and other departments to ensure successful project execution.  ∙Assist in the creation and management of project timelines, ensuring on-time and within-budget delivery.  ∙Track and report on project progress, identifying potential risks and providing mitigation strategies.  ∙Develop user stories, use cases, and process flow diagrams as part of project documentation.  ∙Participate in UAT (User Acceptance Testing) and validate that the delivered solution meets the business requirements.  Stakeholder Engagement:  ∙Build and maintain strong relationships with internal and external stakeholders to understand their business needs and challenges.  ∙Facilitate workshops, presentations, and meetings to gather requirements and communicate findings effectively.  ∙Provide regular updates to management on project progress, challenges, and key achievements.  ∙Act as the key point of contact for stakeholders during the analysis, design, and implementation phases of projects.    Skills & Qualifications:  Required:  ∙Bachelor’s degree in business, IT, or related field.  ∙4+ years of experience as a Business Analyst, with team management role.  ∙Strong experience in gathering and analysing business requirements, process mapping, and data analysis.  ∙Proven track record of leading teams to deliver projects on time and within scope.  ∙Solid understanding of project management, and requirements engineering.  ∙Proficiency in business analysis tools (e.g. JIRA, Microsoft DevOps, MS Excel, Visio, etc.)  ∙Strong communication skills, both verbal and written, with the ability to present complex information clearly.  ∙Ability to manage multiple projects simultaneously and work under pressure in a fast-paced environment.  ∙Strong problem-solving and critical-thinking skills.  Preferred:  ∙Experience with Agile methodologies and working in Agile teams.    ∙Familiarity with business intelligence tools (e.g. Power BI) and data analysis platforms.    Key Competencies:  ∙Leadership: Ability to lead and motivate teams, manage performance, and foster collaboration.  ∙Analytical Thinking: Strong capability to assess complex situations, break them down, and propose effective solutions.  ∙Communication: Excellent interpersonal skills to interact with various stakeholders at all levels.  ∙Time Management: Ability to prioritize tasks and manage deadlines efficiently.  ∙Adaptability: Willingness to adapt to changing business needs and technologies.  ∙Problem Solving: Creative and resourceful approach to identifying and solving business  challenges. 

Role Overview: As a telemarketer, you will represent our international clients, making outbound calls to potential customers to generate interest in their products and services. Your primary responsibilities include engaging prospects, qualifying leads, and closing sales over the phone while building rapport and gathering customer information. Key Responsibilities: Conduct outbound calls to promote ...

Responsibilities: Respond to emails and phone calls promptly. Provide excellent customer service as the first point of contact. Address administrative queries from employees and clients. Prepare spreadsheets, manage online records, and create presentations. Handle customer interactions on social media platforms. Schedule meetings, organize calendars, and manage contact lists. Perform market research and data organization. Book travel arrangements and ...

  Handling Payroll Handling Policies & Procedures for the company. Recruitments. Employee Onboarding, Retention PF / ESIC and other statutory compliances Strategic HR Consulting Monitor the HR department’s budget Create and run referral bonus programs Review current HR technology and recommend more effective software. Measure employee retention and turnover rates Oversee daily operations of the HR department Required Skills  :-  MBA/Bachelor Degree in ...