18 Job openings found

Responsibilities Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...

We are looking for a trainer who has proven experience in sales.  As a trainer, you will be answering process- and procedure related queries, have a strong knowledge of the onboarding process. You will lead training of new hires and support ongoing training to help Go Live team members be ...

Job Description: BPO Manager     Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.   Responsibilities:   Lead and develop the BPO team, handling recruitment, training, and performance management. Establish and optimize operational strategies to meet client needs and internal goals. Build strong client relationships, addressing inquiries and identifying improvement opportunities. Streamline processes, ...

Job Description: BPO Manager     Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.   Responsibilities:   Lead and develop the BPO team, handling recruitment, training, and performance management. Establish and optimize operational strategies to meet client needs and internal goals. Build strong client relationships, addressing inquiries and identifying improvement opportunities. Streamline processes, ...

Job description We are looking for BDR/Sales Executives with around 2-6 years of sales experience in the US market with an IT Services/BPO firm. Duties and Responsibilities Outbound calling to establish connections with appropriate CIOs, CEOs, CTOs, VPs, Directors, Managers of ISVs, and Industry verticals for understanding the customer IT landscape Identify/Assess potential clients ...

We are looking for an influential Leader who would take our already growing business to new heights. The person is expected to lead a team of highly motivated young brains to improve overall operations funnel by collaborating with internal as well as external stakeholders and by channelizing efforts of Booking ...

Job Description: BPO Manager     Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.   Responsibilities:   Lead and develop the bench sales team, handling recruitment, training, and performance management. Establish and optimize operational strategies to meet client needs and internal goals. Build strong client relationships, addressing inquiries and identifying improvement opportunities. Streamline ...

MAIN DUTIES/RESPONSIBILITIES: Assisting the end-to-end and day-to-day workflow requirements of customer onboarding of energy retail accounts. Assisting the end-to-end and day-to-day workflow requirements of customer support such as credit check, site transfer, meter, energy tariff-related services, and other services. Assist to resolve and assist with any operations inquiries or problem-solving in a ...

MAIN DUTIES/RESPONSIBILITIES: Assist to build the pricing and product model Assist to manage the end-to-end workflow requirements of the pricing and product Assist to manage the end-to-end workflow requirements of the e-billing run process Resolve and assist any pricing, product, and billing inquiries or problem-solving in a timely manner Cross-analyzing data to identify any ...

  Key Responsibilities   Perform data mining and data analysis of received data from various sources and systems into a presentable form. Derive problem statement from ambiguous data, create a hypothesis, use analytics technology and tools to test hypothesis and form conclusions To be able to provide view & support clients as required in areas ...