Inbound & Chat Support Executive
3 Nos.
122592
Full Time
1.0 Year(s) To 3.0 Year(s)
2.40 LPA TO 3.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Banking/Financial Services
Any - Any Graduation
Job Description:
We are hiring Inbound & Chat Support Executives to manage customer communication across calls, emails, and chat. The role requires excellent communication skills and the ability to resolve queries
promptly and professionally.
Key Responsibilities
- Handle inbound customer calls, emails, and chat queries
- Provide accurate information regarding loan applications, status, and troubleshooting
- Maintain a high level of customer satisfaction by ensuring quick and clear resolutions
- Follow process guidelines and meet productivity/service targets
- Coordinate with internal teams for escalations or technical issues
Required Skills & Experience
- Minimum 1 year of experience in inbound calling, email handling, and chat process
- Strong proficiency in English & Hindi communication
- Good customer-handling and problem-solving skills
- Ability to multitask and work under pressure
- Basic technical understanding (applications, system navigation, troubleshooting)
- Comfortable working on weekends/holidays as required
- Customer-focused and target-driven mindset
- 6 Days Working (Rotational Weekoff)
- Shift timings : 10AM-7PM
Company Profile
A fintech- lending and financial inclusion platform. We are addressing the credit needs of the underserved/under-banked segment of society.
We provides short-tenure microloans through its app (iOS & Android). It is designed to improve access to affordable credit.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.