Assistant Manager- Customer Delight (B2B / B2C)

Job Description:

Job Description:

We are seeking a dynamic and customer-oriented individual to join our team as an Assistant manager for customer service. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities: 

• Providing prompt, frictionless, consistent and delightful customer service 
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Identifying root causes of customer issues, areas for improvement and providing valuable feedback to business and development teams. 
• Assisting with customer communication during critical launches and support events. 
• Maintaining and improving NPS/CSAT

Preferred Qualifications: 

• 2-4 years of experience in customer support in a fast-paced support environment
• Experience with B2B / B2C focused companies
• Experience in technical support

Who can apply: 

• Bachelor’s Degree in any field 
• Overall, 2-4 years of experience, which includes 1+ years of directly working with customers
• 6+ months of experience in customer-facing roles in a fast-paced environment 
• Computer literacy with experience using Windows/MS Office , Excel, and CRM management
• Demonstrated advanced English/Regional language proficiency, both written and spoken
• Exceptional soft skills, empathy, listening ability, high ownership and customer orientation

Benefits:

• 5 days working
• Medical Insurance