23 Job openings found

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

A Customer Service Project Administrator is responsible for managing customer experience from when they are scheduled for installation to the completion of the installation. This role involves potentially communicating with various stakeholders and ensuring the company hits the monthly Installation targets. Additionally, the Customer Service Project Administrator will also be handling ...

Managing the Suppliers Pick Up Plan and ensure that Pick up SLA’s are met. Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF. Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform. Coordinating with teams for End to End Order Status ...

Job Summary:We seek a highly skilled Loan Operations Manager to oversee and streamline the loan disbursement process.This role will ensure accuracy, compliance, and efficiency in loan processing, KYC verification, reconciliations, and disbursement activities. The ideal candidate will manage a team, handle escalations, and work closely with internal and external stakeholders ...

Role:You will be responsible for: Ensuring hygiene on core sales operations including creation and execution of SOPs for: a. Timely raising of invoices and collection of payment by liaising with accounts andsales teamb. Timely processing of refunds and cashbacksc. Updation of customer records, project details etc.d. Resolving customer escalations within defined timelines. 2. ...

Role Objective   We are looking for a true techno-commercial individual who is excited to take up new challenges. The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. This includes strategic and tactical guidance, usage tracking, fulfillment and invoicing support and ...

Role Objective   We are looking for a true techno-commercial individual who is excited to take up new challenges. The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. This includes strategic and tactical guidance, usage tracking, fulfillment and invoicing support and ...

Qualification Any Graduate - Post Graduate/ PMP (Desirable) Experience Level (Yrs) Overall Exp 15+ years Operations Management experience. Strategic Lead Experience – Minimum 3+ years.   Key Responsibilities   Operations Management -          Oversee project operations, responsible for quality, productivity and delivery of assigned project(s) -          Add value with Process improvements, Planning & Execution as per objectives. -          Effort Optimization ...

The incumbent will be responsible for driving city-level growth through strategic planning, operational excellence, and customer satisfaction. This role oversees end-to-end city operations, including marketing initiatives, team management, cost optimization, compliance, and new store launches, ensuring alignment with business goals and delivering a seamless consumer experience.   Promote City Growth Suggest and implement ...