37 Job openings found

We are seeking a skilled and customer-focused Customer Service Representative to join our customer Service team. The ideal candidate will have strong technical troubleshooting skills and a solid understanding of casino operations and gaming systems. You will be the first point of contact for customers, addressing their inquiries, resolving technical issues, and ensuring a seamless gaming experience.   Responsibilities:   Handle incoming calls from customers promptly and professionally.  Provide accurate and comprehensive responses to customer questions about products, services, and casino operations.  Deliver exceptional customer service to build trust and ensure customer satisfaction.  Diagnose and resolve technical issues related to online platforms, gaming systems, or casino software. Utilize in-depth knowledge of casino games, rules, and procedures to assist customers  Address customer queries related to gameplay, account settings, promotions, and rewards  Educate customers on new games, features, and updates.  Log and document all customer interactions and resolutions accurately in the CRM system.  Provide feedback and insights from customer interactions to improve processes and  Qualifications: High school diploma or equivalent required.  oAssociate’s or Bachelor’s degree in a related field (preferred).   Skills: Excellent communication and customer service skills.  Ability to manage multiple tasks and prioritize effectively in a remote environment.  Strong organizational skills and attention to detail.  Ability to work independently with minimal supervision. Requirements:    Ready to work for rotational shifts. Proven experience in a customer service role, preferably in a call center or inbound process.  Experience with technical troubleshooting in a customer-facing role.  Prior knowledge or experience in casino operations or gaming systems is highly desirable.  Proficiency in using CRM tools, help desk software, and Microsoft Office Suite.  Basic knowledge of online platforms, mobile apps, and gaming software.  Strong analytical and problem-solving skills.  Excellent communication skills (verbal and written).  Strong interpersonal skills with a focus on empathy and patience.  Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. 

A Customer Service Project Coordinator is responsible for managing customer experience from when they are scheduled for installation to the completion of the installation. This role involves potentially communicating with various stakeholders and ensuring the company hits the monthly Installation targets. Additionally, the Customer Service Project Coordinator will also be ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

Key Responsibilities:   1.Outbound Sales Calls: Conduct high-volume outbound calls to potential clients to promote and sell our products/services.2. Customer Engagement: Build and maintain strong relationships with clients by understanding their needs, addressing their queries, and providing tailored solutions.3. Target Achievement: Meet and exceed monthly and quarterly sales targets and performance metrics.4. ...

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex queries from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you’ll be the difference between their customer experience being ...

Responsibilities: Handle customer inquiries via phone, email, and chat. Provide product information and support. Resolve complaints and issues promptly. Maintain customer records and document interactions. Follow up with customers to ensure that their issues have been resolved to their satisfaction. Qualifications: Strong communication and interpersonal skills. Previous experience in customer service is a plus. Problem-solving abilities and a positive ...

Managing the Suppliers Pick Up Plan and ensure that Pick up SLA’s are met. Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF. Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform. Coordinating with teams for End to End Order Status ...

DESCRIPTION OF WORK: • Acquiring high-quality influencers and enabling the generation of the set targeted revenue • Develop a deep understanding of the influencers/customers in the region/state and deliver high-quality traffic to the Omni channel platform • Creating detailed profiles leading to sub-segments within the pool, enabling a customized engagement approach for each ...

The Graphic Designer, Visual Merchandiser & 3D Renderer is a multifaceted role that integrates graphic design, visual merchandising, and 3D rendering expertise to create compelling visual experiences that enhance the customer journey and drive sales. This position involves designing engaging graphics for marketing materials, developing innovative in-store displays, and utilizing ...

A telecaller is responsible for making outbound calls to prospects, explaining business model, recording interest, filtering the leads and forwarding the leads to higher authority for closure Key Responsibilities: Outbound Calling : Make a specified number of outbound calls per day to prospects and existing clientele. Customer Engagement : Introduce the company and explain ...