2 Opening(s)
2.0 Year(s) To 4.0 Year(s)
5.50 LPA TO 7.00 LPA
Experience:
2-3 years in current role as Quality Lead in a call center (Collection Outbound calls preferred)
Good Aptitude skills-reasoning, logical reasoning and problem-solving
Technical Competencies: (Job-related)
Excellent communication and presentation skills
Relevant knowledge of Quality Tools & Quality Framework
Experience in managing audits from a risk compliance & control standpoint
Must possess exposure to Defect Analysis, ...
10 Opening(s)
1.5 Year(s) To 5.0 Year(s)
4.00 LPA TO 7.50 LPA
Key Responsibilities:
Lead, mentor, and coach a team of tele callers focused on debt collections to ensure they meet performance targets and deliver outstanding customer interactions
Develop and implement strategies to enhance the team’s productivity, efficiency, and overall collections performance
Monitor team members’ calls for quality assurance and provide constructive feedback and training ...