1 Opening(s)
4.0 Year(s) To 8.0 Year(s)
8.00 LPA TO 10.50 LPA
Job Description:
As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...
1 Opening(s)
2.0 Year(s) To 4.0 Year(s)
4.00 LPA TO 6.00 LPA
A Customer Service Project Administrator is responsible for managing customer experience from when they are scheduled for installation to the completion of the installation. This role involves potentially communicating with various stakeholders and ensuring the company hits the monthly Installation targets.
Additionally, the Customer Service Project Administrator will also be handling ...
1 Opening(s)
2.0 Year(s) To 4.0 Year(s)
8.00 LPA TO 12.00 LPA
Role:You will be responsible for:
Ensuring hygiene on core sales operations including creation and execution of SOPs for:
a. Timely raising of invoices and collection of payment by liaising with accounts andsales teamb. Timely processing of refunds and cashbacksc. Updation of customer records, project details etc.d. Resolving customer escalations within defined timelines.
2. ...