10 Opening(s)
1.0 Year(s) To 3.0 Year(s)
2.40 LPA TO 4.50 LPA
The objective is to guide the Customer Service Specialist through the Inbound Traffic Handling Process to effectively navigate inbound customer interactions within the Customer Service Centre. Assist clients effectively and create cases in eManager as per the said process.
Key Responsibilities :
• Provides customer support to individuals who contact the Customer ...
1 Opening(s)
4.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.00 LPA
Job Description Document
Role Details
Team
Brand Sales
Location
Chennai/Coimbatore
Designation
Assistant Manager – Sales (FoS)
Role Objective
We are looking for a high-impact and high-energy sales professional who will be responsible for driving the overall sales targets (including targets of “off-roll sales representatives”) by continuously developing, cultivating, and maintaining strong relationships with resellers & retailers in the assigned ...
1 Opening(s)
0.6 Year(s) To 1.0 Year(s)
1.70 LPA TO 2.00 LPA
TC- UPTO- 1.70 LPA to 2.00 LPA + Incentives
1.Check the Files as per company standards and ensure there no mistakes in data entry
before files achieves DOVR status.
2.Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving
DOVR status.
3.Prepare a note sheet with notes reflecting all queries and pending documents. This note
sheet is the support tool to call the customer and resolve pending issues
4.NECESSARILY call the customer. We expect all customers to be called so that we
acknowledge the receipt of his application and papers. Confirm pending documents,
agree to next action for every document and query. There are instances when a customer
is unable to take a call, in such cases send an email.
5.Prepare the interview sheet on line and as part of the interview sheet, update all pending
documents and queries. All pendency’s to be assigned for next action, date & time, the
person who will perform the next action.
6.Refresh dashboard to understand if all pending documents and queries are resolved even
while the status remains ITPD.
7.Ensure all actions due by all concerned are taken, follow up done with the customer and
SO, if required, new action date and time assigned. Wherever required due escalations
to be done for non-performance of action due
8.It is expected that the Officer Credit will complete the file and move it to RHDFC stage
in 3 working days of the file achieving DOVR status.
9.80% of the files submitted as RHDFC should not appear in File Requirements (FR).
10.The rest 20% should be resolved within 2 working days of the FR being raised.
11.All queries raised or pending documents identified by the team need to examined and in
case not found genuine, revert to them immediately so that the file does not reflect in
FR for the wrong reasons.
12.If the FR status is agreed upon, then speak to the customer and / or the SO, resolve the
query, update and revert to HDFC. In case the query resolution requires submission of a
document, try to secure the same on email preferably so as to save time. If the
documents are voluminous or cannot be mailed for any other reason, ensure assignment
to the customer and / or the SO such that the files move to Re-review stage within 2
days of the FR being raised.
Skill sets required for this job description:
?Conversation Skills: The OC should be able to converse in the local and English
language fluently. Must not reflect a local language bias whilst conversing in English
?Analytical Skills: Ability to analyze the individual’s application in terms of ability to
pay, reasons for the person to pay a higher EMI than the norms, derive the cost of
property taking into account localized costs elements, decipher KYC documents and
ensure compliance, read the CIBIL report and interpret scores. Identify any hints of
fraud in documents or nervousness in speech leading to suspicion. Ability to read a bank
statement, identify abnormal trends and seek clarifications.
?Ability to convince: Must possess probing skills to ask and seek so as to be convinced
herself. Carry convictions and ability to convince through written language and if
required through verbal skills another person in HDFC appraising the file.
Appraisal:
1.Loan Application Form:
i. KYC check on address and identity with the KYC documents submitted.
ii. Income details match with the income proof papers provided
iii. Bank details on the form match the statements provided
iv. Property cost on the form matches with property related documents provided
v. Own contribution details on the form match with proof provided
vi. BSA code mentioned on the form matches the one reflecting on the system
vii.Obligations mentioned on page 3 of the form reflect in the bank statements
viii. Property address as mentioned on the form and the property documents submitted
ix. Signature on the form matches with signatures on self-attested KYC documents
Eligibility: -
1-MBA in Finance stream is must.
2-He/She must have 01 years of Experience in Processing of Home Loan Self Employed
Cases/Files.
3-He/She must Excellent Communication Skills.
4-He/She must be able to Discuss with Customers and concern Managers as and when required.
1 Opening(s)
5.0 Year(s) To 7.0 Year(s)
12.00 LPA TO 13.00 LPA
Seeking a highly analytical Business Analyst/ Product Owner, who will be the interface between product management and engineering delivery teams, with the primary task of translating business needs into actionable, engineering-facing requirements, captured as stories in the Agile framework.
Key Responsibilities
• Overall responsible on the Correct Implementation of the project i.e. ...
1 Opening(s)
2.0 Year(s) To 4.0 Year(s)
2.00 LPA TO 2.40 LPA
Job Purpose:
A logistic executive typically oversees and manages the logistical operations of a company or organization. Their responsibilities often include coordinating transportation, warehousing, inventory management, and ensuring efficient distribution of goods or services. They play a crucial role in optimizing supply chain processes to minimize costs and maximize efficiency.
Responsibilities:
Develop and ...
1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
2.00 LPA TO 3.50 LPA
Job Purpose: We are seeking a detail-oriented and experienced Export Documentation Specialist to join our team. The Export Documentation Specialist will be responsible for coordinating and preparing all documentation required for international shipments, ensuring compliance with customs regulations and international trade laws. The ideal candidate will have strong organizational skills ...
2 Opening(s)
2.0 Year(s) To 5.0 Year(s)
8.00 LPA TO 12.00 LPA
Responsibilities:
Support the Category Manager in managing the topline and bottom-line, inventory mix of the brands.
Document processes & develop SOPs wherever required
Review & suggest SOP changes required if any to the team based on input from stakeholders
Working closely with cross-functional teams to deliver on targets
Weekly and monthly tracking of business metrics ...
2 Opening(s)
0 To 2.0 Year(s)
5.00 LPA TO 6.00 LPA
Role OverviewWe are seeking highly motivated and passionate individuals with expertise in Australian accounting, taxation and SMSF services to join our dynamic team. If you have a strong background in accounting and tax, a desire to learn and grow in the field of Australian taxation, and a commitment to delivering ...
1 Opening(s)
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3.50 LPA TO 5.00 LPA
The Administrative Coordinator will be responsible for efficiently managing various administrative tasks including calendar preparation, school timetable coordination, budget approval assistance, Program planning, and calendar scheduling. The role requires strong organizational skills, attention to detail, and the ability to multitask effectively. The Administrative Coordinator will work closely with different departments ...
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2.0 Year(s) To 5.0 Year(s)
7.00 LPA TO 9.00 LPA
We are currently seeking a reliable and professional Receptionist to join our team at a Steel Trading Company. The Receptionist will be responsible for managing the front desk operations, providing administrative support, and offering exceptional customer service to clients, suppliers, and employees within the steel trading industry. The ideal candidate ...