168 Job openings found

The role of a Strategic Account Manager is to act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations and customer business. He/She will also be responsible for assessment, risk analysis and customer satisfaction.   ? Be updated ...

The objective is to guide the Customer Service Specialist through the Inbound Traffic Handling Process to effectively navigate inbound customer interactions within the Customer Service Centre. Assist clients effectively and create cases in eManager as per the said process. Key Responsibilities : • Provides customer support to individuals who contact the Customer ...

  Job Description Document     Role Details Team  Brand Sales Location Chennai/Coimbatore Designation Assistant Manager – Sales (FoS)         Role Objective   We are looking for a high-impact and high-energy sales professional who will be responsible for driving the overall sales targets (including targets of “off-roll sales representatives”) by continuously  developing, cultivating, and maintaining strong relationships with resellers & retailers in the assigned ...

TC- UPTO- 1.70 LPA to 2.00 LPA + Incentives    1.Check the Files as per company standards and ensure there no mistakes in data entry  before files achieves DOVR status.    2.Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving  DOVR status.    3.Prepare a note sheet with notes reflecting all queries and pending documents. This note  sheet is the support tool to call the customer and resolve pending issues    4.NECESSARILY call the customer. We expect all customers to be called so that we  acknowledge the receipt of his application and papers. Confirm pending documents,  agree to next action for every document and query. There are instances when a customer  is unable to take a call, in such cases send an email.    5.Prepare the interview sheet on line and as part of the interview sheet, update all pending  documents and queries. All pendency’s to be assigned for next action, date & time, the  person who will perform the next action.    6.Refresh dashboard to understand if all pending documents and queries are resolved even  while the status remains ITPD.    7.Ensure all actions due by all concerned are taken, follow up done with the customer and  SO, if required, new action date and time assigned. Wherever required due escalations  to be done for non-performance of action due    8.It is expected that the Officer Credit will complete the file and move it to RHDFC stage  in 3 working days of the file achieving DOVR status.    9.80% of the files submitted as RHDFC should not appear in File Requirements (FR).    10.The rest 20% should be resolved within 2 working days of the FR being raised.      11.All queries raised or pending documents identified by the team need to examined and in  case not found genuine, revert to them immediately so that the file does not reflect in  FR for the wrong reasons.    12.If the FR status is agreed upon, then speak to the customer and / or the SO, resolve the  query, update and revert to HDFC. In case the query resolution requires submission of a  document, try to secure the same on email preferably so as to save time. If the  documents are voluminous or cannot be mailed for any other reason, ensure assignment   to the customer and / or the SO such that the files move to Re-review stage within 2  days of the FR being raised.           Skill sets required for this job description:  ?Conversation Skills:  The OC should be able to converse in the local and English  language fluently. Must not reflect a local language bias whilst conversing in English  ?Analytical Skills: Ability to analyze the individual’s application in terms of ability to  pay, reasons for the person to pay a higher EMI than the norms, derive the cost of  property taking into account localized costs elements, decipher KYC documents and  ensure compliance, read the CIBIL report and interpret scores. Identify any hints of  fraud in documents or nervousness in speech leading to suspicion. Ability to read a bank  statement, identify abnormal trends and seek clarifications.  ?Ability to convince: Must possess probing skills to ask and seek so as to be convinced  herself. Carry convictions and ability to convince through written language and if  required through verbal skills another person in HDFC appraising the file.    Appraisal:  1.Loan Application Form:  i. KYC check on address and identity with the KYC documents submitted.  ii. Income details match with the income proof papers provided  iii. Bank details on the form match the statements provided  iv. Property cost on the form matches with property related documents provided  v. Own contribution details on the form match with proof provided  vi. BSA code mentioned on the form matches the one reflecting on the system  vii.Obligations mentioned on page 3 of the form reflect in the bank statements  viii. Property address as mentioned on the form and the property documents submitted  ix. Signature on the form matches with signatures on self-attested KYC documents    Eligibility: -    1-MBA in Finance stream is must.  2-He/She must have 01 years of Experience in Processing of Home Loan Self Employed  Cases/Files.  3-He/She must Excellent Communication Skills.  4-He/She must be able to Discuss with Customers and concern Managers as and when required. 

Seeking a highly analytical Business Analyst/ Product Owner, who will be the interface between product management and engineering delivery teams, with the primary task of translating business needs into actionable, engineering-facing requirements, captured as stories in the Agile framework. Key Responsibilities • Overall responsible on the Correct Implementation of the project i.e. ...

The Project Coordinator will be responsible for coordinating with internal teams, clients, and external consultants to ensure the timely delivery of project milestones. The role involves project scheduling, documentation control, reporting, and effective communication across multiple stakeholders and locations.Key Responsibilities:1. Project Coordination & Follow-up Coordinate with internal teams (Architecture, MEP, Structures) ...

Key Responsibilities:As a Business Analyst, you will study how the business works and howtechnology supports it to identify gaps and improve processes. You willwork with multiple teams to understand customer needs, help make keydecisions, and provide clear solutions to business problems.● Collaborate with stakeholders to elicit, document, and analyse businessrequirements ...

Role OverviewOwn the end-to-end SCF loan lifecycle—from login & eligibility (CIC/KYC) through CAM-lite preparation, documentation, disbursal, servicing (invoices/limits, NACH/cheques), MIS, credit bureau furnishing, and regulatory reporting. Partner closely with Business, Credit, Legal,Treasury, Tech, and external vendors to deliver accurate, compliant, and timely outcomes. Key ResponsibilitiesA) Intake, Eligibility & Documentation Readiness• Login ...

Product Analyst (Australian Accounting)Location: GIFT City, GandhinagarExperience: 2+ years in Australian Accounting / Australian Tax / SMSFAbout the Role:We are hiring an Accounting Professional who is open to working in a product-focused role. This hybrid position blends Australian accounting expertise with product testing, documentation, and collaboration with cross-functional teams.Key Responsibilities:Prepare ...

  Role Overview: We are looking for an experienced QA Lead specializing in both automation and manual testing, with strong exposure to both mobile app and web automation. You will own and elevate the QA function, build and mentor a high-performing QA team, and play a pivotal role in ensuring the quality and reliability of our digital financial platforms. Key Responsibilities Own ...