83 Job openings found

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

Role SummaryWe are looking for a Marketing Automation Specialist to manage customer lifecycle communicationsacross Email, SMS, WhatsApp, Push Notifications, and RCS. The role involves campaign execution,marketing automation, audience segmentation, performance analysis, and customer engagementinitiatives.Key Responsibilities● Plan, execute, and optimize campaigns across multiple communication channels.● Create and manage automated customer journeys ...

Designation: Deputy Manager / Manager – Sales Working Days: 5 Days Working Role Overview We are looking for a result-oriented sales professional to drive territory growth, expand dealer networks, and strengthen market presence in the building materials/downstream steel segment. The role requires strong field sales exposure, team handling capability, and excellent stakeholder management ...

We are looking for candidates with relevant experience in handling inbound and chat processes, along with team handling skills. Supervise and manage a team responsible for handling inbound calls, chats, emails, customer queries, and reviews on iOS. Ensure all customer interactions (calls, chats, and emails) are promptly addressed and resolved within established ...

  JD :- 1.⁠ ⁠Having relevant experience with a minimum of 2 years 2.⁠ ⁠Having worked at an NBFC, Bank or fintech in a credit analyst or similar role where the candidate screens applications for the purpose of loan disbursal. 3.⁠ ⁠Willing to work on Sundays / holidays as required by the company. 4.⁠ ⁠Willing ...

Responsibilities: Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments. Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations. Payment Follow-Up: Ensure timely repayments and maintain accurate records. Collections Targets: Meet individual collection goals set by the team lead or manager. Customer Assistance: Resolve payment-related queries or concerns. Compliance: Follow legal and ...

We are looking for a dynamic and target driven Sales Executive with strong outbound calling experience to join our team. The ideal candidate should have excellent communication skills and a  passion for sales.    Key Responsibilities:    Conduct outbound calls to potential customers for loan products  Explain loan features, offers, and eligibility criteria  Follow up on leads and ensure conversion of applications  Meet daily/weekly sales targets and productivity metrics  Maintain accurate records of interactions and conversions  Work closely with the operations team for smooth customer onboarding  Required Skills & Experience:  Minimum 1 year of experience in sales/tele-sales/outbound calling  Strong communication in Hindi & English  Ability to handle objections and convert leads  Comfortable working on Sundays/holidays as per business requirements  Goal-oriented with a high sense of ownership    6 Days Working (Rotational Weekoff)  Shift timings: Rotational 9AM-6PM IST 11AM- 8 PM IST 

We are hiring Customer Service Executives to manage customer communication across calls, emails, and chat. The role requires excellent communication skills and the ability to resolve queries  promptly and professionally.    Key Responsibilities    Handle inbound customer calls, emails, and chat queries  Provide accurate information regarding loan applications, status, and troubleshooting  Maintain a high level of customer satisfaction by ensuring quick and clear resolutions  Follow process guidelines and meet productivity/service targets  Coordinate with internal teams for escalations or technical issues    Required Skills & Experience   Minimum 1 year of experience in inbound calling, email handling, and chat process  Strong proficiency in English & Hindi communication  Good customer-handling and problem-solving skills  Ability to multitask and work under pressure  Basic technical understanding (applications, system navigation, troubleshooting)  Comfortable working on weekends/holidays as required  Customer-focused and target-driven mindset    6 Days Working (Rotational Weekoff)  Shift timings : 10AM-7PM   

Role OverviewOwn the end-to-end SCF loan lifecycle—from login & eligibility (CIC/KYC) through CAM-lite preparation, documentation, disbursal, servicing (invoices/limits, NACH/cheques), MIS, credit bureau furnishing, and regulatory reporting. Partner closely with Business, Credit, Legal,Treasury, Tech, and external vendors to deliver accurate, compliant, and timely outcomes. Key ResponsibilitiesA) Intake, Eligibility & Documentation Readiness• Login ...

Role OverviewAs an Assistant Manager – Credit (Supply Chain Finance), you will own the end-to-end underwriting cycle for Supply Chain Finance programs—from eligibility assessment and financial analysis to credit memo preparation, risk evaluation, due diligence, and portfolio monitoring. Underwrite and monitor Cross-Border SCF—Export Receivables (recourse/non-recourse, buyer & country risk) and ...