2 Opening(s)
2.0 Year(s) To 4.0 Year(s)
5.50 LPA TO 7.00 LPA
Experience:
2-3 years in current role as Quality Lead in a call center (Collection Outbound calls preferred)
Good Aptitude skills-reasoning, logical reasoning and problem-solving
Technical Competencies: (Job-related)
Excellent communication and presentation skills
Relevant knowledge of Quality Tools & Quality Framework
Experience in managing audits from a risk compliance & control standpoint
Must possess exposure to Defect Analysis, ...
2 Opening(s)
6.0 Year(s) To 10.0 Year(s)
8.00 LPA TO 9.50 LPA
Job Description:
We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...
1 Opening(s)
1.0 Year(s) To 4.0 Year(s)
4.00 LPA TO 6.00 LPA
We are looking for a passionate, experienced, and dynamic trainer to join our team! As a trainer at our company, you will be responsible for planning and developing individual training and development strategy. You will be doing training and development ensuring that the T&D goals are met.
• Build Training Plans ...