12 Job openings found

Job Description: We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...

We are looking for a meticulous Quality Analyst specializing in Sales process. The ideal candidate will be responsible for establishing and maintaining quality parameters, conducting call monitoring, facilitating feedback sessions, and actively collaborating with the headquarters team for continuous process improvements. If you possess a keen eye for detail, a commitment ...

We are looking for an innovative and experienced Quality Analyst to join our team. The Quality Analyst is responsible for developing and supporting the planning, design, and execution of test and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases ...

Responsibilities Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...

Key Responsibilities Call quality monitoring. Providing Feedback to DGE. Generating daily, weekly & monthly Quality Reports. Upgradations of business processes. Formulating Assessment Program. Monitoring changing trends. Drawing feedback and checking quality of maintenance. Keeping track of latest industry trends. Creation of evaluation program. Requirements: Min 01 years’ relevant experience. Excellent Communication Skills. Proficient in MS-Excel. Excellent Internet Research & Computer skills. 7 QC tool knowledge ...

Responsibilities for QA Engineer Create tests to identify software problems Analyze bugs and errors found during tests Document results of tests for the software development team and track the same untill the release Recommend improvements in software to enhance user experience Motivate the development process for efficiency and performance Works together with the software developer to ...

Quality Analyst (QA) Engineer creates and executes product test plans to ensure software products meet design specifications and product quality standards. Assists the Development team with process improvements to improve product quality   What you will be doing:   Analyze requirements and design, build and execute test cases to assure the quality of the ...

Responsibilities will include: Review VKYC/KYC information obtained by the checker team for completeness and accuracy in line with regulators requirements Performing 6-eye checks on collected KYC information and ensuring accuracy in our systems Identify red flag situations and escalate in line with policy and procedures Conduct root cause analysis by identifying & analysing areas ...

We are looking for an experienced QA Lead who can provide leadership and guidance to our QA team. The ideal candidate will have hands-on QA expertise and the ability to take initiative and develop and evolve our QA practices. The right candidate will be able to analyze the systems to ...

We are looking for an experienced Sr. QA Automation Engineer to oversee our quality assurance team. You will be required to oversee all aspects of software and product testing within the company. This may include developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports.   Responsibilities Review requirements, specifications and technical ...